Senior Manager – Store Experience

lululemon is located at Vancouver, BC. The company is currently looking for applications for the role of Senior Manager – Store Experience (Open to Vancouver or Toronto). We are seeking a self-disciplined individual with exceptional interpersonal skills. The chosen applicant will be required to join and begin their duties as soon as possible. The employer is offering a full-time position.

Employer Name: lululemon
Position: Senior Manager – Store Experience (Open to Vancouver or Toronto)
Salary: $145,000 – $190,300 CAD annually
Employment type: Full-time
Location: Vancouver, BC or Toronto, ON

Also hiring: Food service supervisor

Job Description

• The candidate will be responsible for architecting and translating the NA Retail Vision into compelling, on-brand store experience models, defining retail experiences, services, and programs within the store format strategy, and building scalable programs that enhance guest experience, service offerings, and team engagement across the fleet.
• The candidate will be responsible for leading and developing a high-performing team of program managers to deliver end-to-end store solutions and programming, including discovery, concepting, design, pilot, delivery, and sustainment, ensuring initiatives strengthen differentiated service offerings.
• The candidate will serve as a trusted guest and educator experience strategist, consultant, and subject matter expert to retail leaders and enterprise partners, shaping cross-functional roadmaps and operating models to ensure initiatives are practical, adoptable, and consistently executed in stores.

Job Requirements

• The candidate should be open to working in Vancouver (preferred), Toronto, Seattle, Los Angeles, Chicago, or New York City.
• The candidate must have 7+ years of experience in multi-unit retail leadership, retail strategy, and/or experience design.
• The candidate must have 5+ years of experience leading dynamic, high-performing teams.
• The candidate must have proven success leading complex, cross-functional initiatives at scale.
• The candidate must have strong experience translating strategy into operating models and driving behavior change, as well as developing collaborative business cases for strategic investments.
• The candidate must have exceptional ability to influence without authority and collaborate across functions.
• The candidate must have excellent written and verbal communication skills and be a confident executive-level storyteller and presenter.
• The candidate should hold an MBA, advanced business degree, or equivalent experience.
• The candidate should have a Project Management certificate or equivalent experience.
• The candidate must acknowledge the presence of choice in every moment and take personal responsibility for their actions and decisions.
• The candidate must possess an entrepreneurial spirit and continuously seek innovative ways to achieve strong results.
• The candidate must communicate with honesty and kindness while encouraging others to do the same.
• The candidate must lead with courage, recognizing that the possibility of greatness is greater than the fear of failure.
• The candidate must foster connection by putting people first and building trusting relationships.
• The candidate must demonstrate a positive attitude and balance professionalism with a sense of fun and joy in the workplace.
• The candidate must be legally authorized to work in Canada.

Additional information

Work conditions

• The candidate will be required to work onsite a minimum of four days per week to support collaboration and team connectivity.

Benefits

If you are interested in applying, please submit your application through the provided channels or options.

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