BC Public Service situated in Hazelton, BC V0J 1Y1 CA is currently looking for applications for the role of Customer Service Representative who is a self-motivated individual with excellent interpersonal skills. The selected candidate must start work promptly. The available position is for a regular or full time job.

Employer Name: BC Public Service
Position: Customer Service Representative
No. of vacancies: 2
Salary: $57,699.62 – $65,135.07 annually, plus $47.18 bi-weekly isolation allowance for Hazelton, $43.55 bi-weekly isolation allowance for Houston, $39.92 bi-weekly isolation allowance for Smithers
Employment type: Regular, Full-time
Location: Hazelton, BC V0J 1Y1 CA
Houston, BC V0J 1Z2 CA
Multiple Locations, BC CA (Primary)
Smithers, BC V0J 2N0 CA

Also hiring: Data entry clerk

Job Description

The candidate must provide verbal and written correspondence services, both over the counter and by telephone, to respond to routine and complex enquiries in accordance with Branch and client ministry procedures and performance standards.
The candidate must provide verbal and written replies based on prepared material and personal review of applicable Acts, regulations, and interpretative material, including contacting appropriate program officials within the ministry, other ministries, and agencies to obtain information.
The candidate will be responsible for processing applications and documentation, calculating fees, and completing financial transactions across a range of programs in accordance with Branch and client ministry procedures and performance standards, including services such as issuing and accepting payment for driver’s licenses, hunting and fishing permits, marriage certificates, and birth and death certificates.
The candidate must accept payment of all fees owed to the provincial government, including property and consumer taxes, traffic fines, and certain court fines.
The candidate must accept, process, and follow up on documents and service requests received on behalf of Social Development and Poverty Reduction clients.
The candidate must register voters and receive registrations for security instruments, liens, and mineral claims.
The candidate must issue and accept applications for provincial services such as Employment Standards complaint forms, Farm Extension and Home Owner Grants, and Residential Tenancy forms.
The candidate must provide testing for learner’s driver’s permits, issue permits, and explain corrective requirements as required.
The candidate must perform documentation batching, calculate fees, record transactions, issue receipts, account for and deposit cash and other proceeds, and prepare related correspondence in accordance with Branch procedures and performance standards.
The candidate must operate computerized cash and inventory control systems and issue receipts for all transactions.
The candidate must endorse cheques and ensure all funds are deposited through cash terminals.
The candidate must balance and batch revenues by separating and totalling similar transactions and ensuring totals match register computer batch totals.
The candidate must prepare and batch cheques for payment of approved vouchers.
The candidate must maintain suspense accounts in accordance with Branch procedures.
The candidate must process invoices and submit them for payment.
The candidate must attempt to collect funds on NSF cheques.
The candidate will be responsible for setting up, maintaining, and updating information related to finances and office inventory.
The candidate must order authorized amounts of stock licences for use by the office for the Fish and Wildlife program.
The candidate must provide quarterly stock counts of licences distributed and maintain balances at year end.
The candidate must issue and control cheques and cheque vouchers, including checking coding and invoices, certifying receipt of goods and services, and obtaining valid spending and payment authority signatures.
The candidate must perform filing, photocopying, typing, and operation of other office equipment.
The candidate must be responsible for ordering supplies and signing for received goods.
The candidate must provide informal guidance on procedures to relief workers.
The candidate must record minutes at office or other meetings as required.
The candidate must hold statutory and administrative appointments such as Issuer of Marriage Licenses and District Registrar of births, deaths, and marriages.
The candidate must act as Commissioner of Affidavits by administering oaths, affidavits, affirmations, solemn declarations, and statutory declarations as authorized and required.
The candidate must occasionally provide relief services for varying lengths of time in different capacities at other Service BC Centres or Government offices.
The candidate must occasionally carry out complex projects and study activities in support of Branch initiatives or client ministries, such as developing new procedures, preparing instructional modules, and evaluating service delivery.
The candidate must perform other duties as assigned from time to time.

Job Requirements

The candidate must possess Grade 12 graduation or an equivalent qualification such as a B.C. Adult Graduation Diploma (BCAGD), General Educational Development Certificate (GED).
The candidate must have experience providing respectful customer service to individuals from different communities and backgrounds.
The candidate must have experience delivering service excellence in a high-volume, fast-paced, and rapidly changing environment through in-person, virtual technology, and telephone interactions.
The candidate must have experience using digital applications and databases to search for and record information.
The candidate must have experience in word processing, data entry, and using computer applications such as MS Word, Outlook, and Excel.
Preference may be given to candidates with experience in conflict resolution and de-escalating emotionally charged situations.
Preference may be given to candidates with experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
Candidates with experience maintaining administrative files and records may be preferred.
Preference may be given to candidates with experience delivering service in a regulated and/or legislated public service sector environment while following processes and procedures.
Candidates with customer service training and/or certification may be preferred.
Preference may be given to candidates with experience handling financial transactions from the general public, including payment processing and cash handling.
The candidate must be located in British Columbia at the time of employment.

Additional information

Security and safety

The candidate will be required to undergo a Criminal Record Check (CRC).

Work conditions

The candidate must be willing to travel occasionally to provide relief coverage at other work sites, including Service BC Centres and exam locations.

Benefits

The candidate will have the opportunity to join a team that offers an innovative, inclusive, and rewarding workplace.
The employer will provide reasonable accommodations across all stages of the hiring process, including during assessment and selection.

How to Apply

If you are interested in applying, please submit your application through the provided channels or options.

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