User support technician

AIRBORNE DIGI-TECH INC based in Calgary, AB is inviting applications from suitable candidates for the position of User support technician who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Flexible Hours, To be determined and Morning.

Position: User support technician
No. of vacancies: 1
Salary: $30.00 hourly / 35 to 40 hours per week
Employment type: Permanent employment, Full time
Location: Calgary, AB

Job Description

  • The candidate will be responsible for responding to users who are experiencing difficulties with computer.
  • The candidate must consult user guides, technical manuals, and other documents to research and implement solutions.
  • The candidate will be responsible for providing advice and training to users in response to identified problems.
  • The candidate must collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • The candidate will be responsible for supervising the other technical support workers in this group.
  • The candidate will be responsible for providing users with business system, network, and internet support in response to identified issues.
  • The candidate will be responsible for performing web server backup and recovery operations.
  • The candidate must provide excellent customer service.
  • The candidate will be responsible for managing incidents.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • The ideal candidate will have at least 1 to 2 years of experience in a related industry.
  • The candidate should be accurate.
  • The candidate should have effective interpersonal skills.
  • The candidate must be capable of acting on their own initiative.
  • The candidate should be a good team player.
  • The candidate must be honest.

Additional information

Work conditions and physical capabilities

  • The candidate should be required to perform repetitive tasks on frequent basis.
  • The candidate should have an eye for details.


  • Free parking will be provided to the candidate.

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

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