Guest service representative

Best Western Plus Grand-Sault Hotel & Suites based in Grand Falls, NB is inviting applications from suitable candidates for the position of Guest service representative who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Evening, Weekend and Morning.

Employer Name: Best Western Plus Grand-Sault Hotel & Suites
Position: Guest service representative
No. of vacancies: 1
Salary: $15.00 hourly for 32 to 40 hours per week
Employment type: Permanent employment, Full time
Location: Grand Falls, NB

Job Description

  • The candidate will be responsible for registering guests and assigning rooms.
  • The candidate will be responsible for accepting, cancelling, and changing room reservations.
  • The candidate must provide information on hotel facilities and services.
  • The candidate will be expected to provide general information about local points of interest.
  • The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
  • The candidate must balance cash and complete balance sheets, cash reports, and related forms.
  • The candidate will be required to follow emergency and safety procedures.
  • The candidate will be responsible for providing excellent customer service.
  • The candidate will be expected to work with little supervision.

Job Requirements

  • The candidate must be bilingual.
  • The candidate should have minimum qualification of Secondary (high) school graduation certificate.
  • Candidate having experience is an asset.
  • The candidate should be client focused.
  • The candidate should be dependable.
  • The candidate should have effective interpersonal skills.
  • The candidate should have excellent oral communication skills.
  • The candidate should be organised and flexible in nature.
  • The candidate should have good judgemental skills.
  • The candidate should be reliable.
  • The candidate should be a good team player.

Experience and Specialization

Computer and Technology Knowledge

  • The candidate should be familiar with multi-line switchboards and database software.

Additional Information

Security and Safety

  • The candidate should be subjected to a thorough criminal background check.

Work Conditions and Physical Capabilities

  • The candidate should have an eye for details.
  • The candidate should be able to work in fast-paced busy environment.
  • The candidate must be willing to work in a standing position for extended periods of time.
  • The candidate should be willing to work under pressure.

Benefits

  • Under Long Term Benefits, the selected candidate will receive additional benefits.

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

In person

187 Ouellette Street
Grand Falls , NB
E3Z 3E8 Between 08:30 AM and 05:00 PM

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