Customer service agent

WestJet has released a notification in which they’re inviting candidates for the post of CSA. They are responsible for serving as a point of contact for guests and guest properties, and are in charge of helping guests find their luggage. They make certain that visitors receive excellent customer service when they arrive.  

Employer Name: WestJet
Position: CSA
No. of vacancies: 
Salary: $18 hourly
Employment Type: Part-time Regular
Location: Vancouver, BC (YVR)

Job description

  • Candidates must attain experience in communication and ensure proper baggage routing by keeping in touch with all relevant touch points to reduce the risk of mishandling guests’ luggage. 
  • They will have to coordinate with WestJet bases, Central Baggage Services, and other parties, where we can quickly deliver any delayed baggage to our guests.

Job requirement

  • Candidates must have the ability of negotiation when a guest calls or comes in person, act as the arrivals agent and direct them to the appropriate location (oversize area, international connections, etc.).  
  • They have to follow arrival aircraft information and keep an eye on the baggage rides while entering details into a daily journal.
  • They should have to investigate, update, and inform guests of any developments on open delayed baggage reports. 

Work setting

  • Candidates must have demonstrated ability to work independently with little supervision, solve problems, defuse conflict, and assume responsibility for completing projects on time.  
  • They have intermediate proficiency with airport computer systems and Microsoft Office programs (Word, Excel, and Outlook). 
  • 2 years minimum of experience in a customer-facing position, and
  • An asset is having at least six months of CSA experience.  


  • All candidates receive a comprehensive overall rewards package from WestJet. 
  • They will get a lively and welcoming workplace where people cooperate to achieve success.
  • Travel privileges are available for selected candidates beginning with the start date.
  • Flexible savings and benefit packages that can be specific to your individual needs.

How to apply

All the candidates who are eligible and interested for the post of CSA are genuinely requested to click the link given below and register themselves quickly. They are requested to add their accurate information in the registration process. The registration process has already started and it will end soon.

Apply now


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