Contact centre agent – customer service

Accor Services Canada Inc based in Moncton, NB is inviting applications from suitable candidates for the position of Contact centre agent – customer service who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Evening, Night, Weekend and Shift. The candidate will also have the option of working remotely.

Employer Name: Accor Services Canada Inc
Position: Contact centre agent – customer service
No. of vacancies: 10
Salary: $17.50 to $18.50 hourly for 40 hours per week
Employment type: Permanent employment, Full time
Location: Moncton, NB; Remote work available

Job Description

• The candidate will be expected to access and process data.
• The candidate will be expected to respond to customer inquiries and provide information.
• The candidate must explain the type and cost of services provided.
• The candidate will have to sell merchandise.
• The candidate must maintain professionalism in customer service.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a College/CEGEP diploma or equivalent experience in Business administration and management, general, Customer service support/call center/teleservice operation, Hospitality administration/management, general, Tourism and travel services management, Hotel/motel administration/management, Sales operations and selling abilities.
• Candidate having experience is an asset.
• The candidate must be punctual.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate should have excellent oral and written communication skills.
• The candidate should be organised and flexible in nature.
• The candidate should be reliable.
• The candidate should be a good team player.

Work setting

• The candidate will be required to work in an urban area.
• The candidate will be expected to work in the private sector, tourism, the hospitality industry, and travel and tourism.