The Service Advisor role at Tesla really acts as the main touch point for customers who come into the service center in Kitchener. Basically this job acts as customer support plus vehicle service coordination, so you help people make sense of what their vehicle needs and then you guide them through the repair process, step by step.
Service Advisors work side by side with customers and technicians to keep the appointments straight, share timely updates and make sure the whole service visit feels as smooth as it can. It’s a great fit if you like working with people and picking up knowledge about modern vehicle technology.
Tesla keeps leading the electric vehicle industry and it gives employees the chance to contribute with innovative products and capable teams. Team members matter a lot in building a constructive customer experience and in supporting the future of sustainable transportation as well.
Also hiring: Family caregiver
Employer Details
Company Name : Tesla
Location : Kitchener, Ontario, Canada
Salary : $19.80 – $33.00/hour
Job Type : Full time
Start date : As soon as possible
Benefits : Medical, dental and vision plans available from the first day of employment, life and disability coverage, RRSP matching support, employee stock purchase opportunities, confidential wellness resources, family support programs, vacation and sick leave, paid holidays, employee savings programs, fitness related discounts and additional workplace perks.
Job Description
- Service Advisor is a customer facing vehicle service position that helps customers throughout the service process.
- This is a full time role that is based in Kitchener.
- The position combines customer support, service coordination and administrative duties.
- Employees work closely with technicians and customers on vehicle service needs.
- The role involves managing appointments, service records and customer communications.
- Competitive compensation, stock awards and a comprehensive benefits package are available.
Responsibilities
- Respond to customer questions and concerns throughout service visits.
- Review vehicle concerns and explain service recommendations in simple terms.
- Provide troubleshooting guidance over the phone when appropriate.
- Listen carefully to customer concerns and identify service related issues.
- Escalate complex concerns to the Service Manager when required.
- Communicate with technicians regarding repair status and service needs.
- Record service information accurately within the Dealer Management System.
- Process transactions and explain completed repair work to customers.
- Manage multiple appointments and maintain organized service records.
- Provide regular updates and follow up with customers regarding vehicle status.
- Build positive customer relationships through professional and supportive service.
Requirements
- Possess knowledge of vehicle maintenance and repair methods, tools and techniques.
- Show strong interaction skills when discussing technical information with customers.
- Can provide accurate estimates, updates and service explanations.
- Show strong problem solving skills and can work with service teams to resolve issues.
- Possess strong time management.
Skilled in Dealer Management Systems, MS Outlook and MS Office applications.
Show willingness to learn new technologies and systems. - Hold a driver’s license.
How to Apply?
If you are thinking about joining Tesla’s service team, take a look at the link below, it’ll show you the full details and you can submit your application straight to the company.