Assistant Manager, Operations

lululemon is located at St-Bruno, Quebec. The company is currently looking for applications for the role of Assistant Manager. We are seeking a self-disciplined individual with exceptional interpersonal skills. The chosen applicant will be required to join and begin their duties as soon as possible. The employer is offering a full-time position.

Employer Name: lululemon
Position: Assistant Manager, Operations | Promenades St-Bruno | CONTRAT 15 MOIS
Salary: $24.54 – $33.21 per hour
Employment type: Full-time
Location: St-Bruno, Quebec

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Job Description

• The candidate will be responsible for implementing the Store Manager’s operational vision and communicating it effectively to team members.
• The candidate will be responsible for planning and preparing weekly team schedules based on labor requirements, availability, and budget considerations.
• The candidate will be responsible for actively moving throughout the retail floor to assess and respond to business, team, and guest needs.
• The candidate will review, monitor, and partner with the Store Manager to manage the budget and other business data and metrics, including P&L statements and expenses, to support planning processes such as quarterly business reviews and sales planning.
• The candidate will be responsible for providing retail floor leadership, including planning floor coverage and ensuring operational efficiency.
• The candidate will be responsible for supporting sell-through management by ensuring accurate inventory counts and coordinating labor for product deliveries.
• The candidate will execute company-level operations-focused directives, projects, and initiatives, including those originating from the SSC.
• The candidate will be responsible for understanding and adhering to people safety policies and procedures to maintain a safe work environment.
• The candidate will be responsible for performing work in accordance with all applicable policies, procedures, laws, and regulations.
• The candidate will be responsible for creating and maintaining a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and enjoyable experience for all team members.
• The candidate will be responsible for performing administrative actions to support team members, including completing payroll, approving vacation and time off requests, approving shift swaps, and managing other documentation according to policies and procedures.
• The candidate will be responsible for informing people managers of projected team growth needs to support the development of a strong and diverse team based on operational trends and results.
• The candidate will be responsible for establishing supportive and productive relationships with all team members while focusing on personal and professional development.
• The candidate will be responsible for facilitating a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs, including in-store guest transactions, buy online pickup in store, phone sales, and ship from store.
• The candidate will be responsible for collaborating with team members to ensure an optimal guest experience that values guests’ time and supports store operations.
• The candidate will be responsible for resolving guest feedback and addressing issues, including guest escalations and urgent requests, to help make it right for guests.
• The candidate will be responsible for delegated aspects of controllable budget management and labor hours.
• The candidate will be responsible for carrying out a leadership role with indirect responsibility for a subset of store employees as delegated by the Store Manager.

Job Requirements

• The candidate must be legally authorized to work in the country where the store is located.
• The candidate must have the ability to travel to the assigned store using reliable transportation methods.
• The candidate will be required to work on a variable schedule that may include early mornings, mornings, afternoons, evenings, late nights, or overnights, as well as weekends and holidays.
• The candidate must have 1 year of experience managing business operations and administration, including scheduling, management of designated labor hours, and overseeing projects or processes.
• A high school diploma, GED, or equivalent is considered an asset for this role.
• A Bachelor’s degree or equivalent education may be considered a preferred asset.
• The candidate with at least 1 year of retail or sales-specific management experience will be considered an asset.
• The candidate must create and support an inclusive environment that values and celebrates differences.
• The candidate must behave in an honest, fair, and ethical manner.
• The candidate must demonstrate adaptability and agility by navigating uncertainty and ambiguity, adjusting priorities in a fast-paced environment, and recovering quickly from setbacks.
• The candidate must demonstrate leadership by showing the ability and desire to lead and inspire others while motivating, empowering, developing, and directing people as they work.
• The candidate must demonstrate collaboration and teamwork by working productively with and supporting others to achieve common goals while seeking connections, partnerships, and diverse perspectives.
• The candidate must demonstrate decision making and problem-solving skills by identifying opportunities for improvement, evaluating alternatives, and making effective and timely decisions.
• The candidate must demonstrate strategic thinking by considering the lasting implications of decisions and setting plans that align with company strategy, vision, and values.
• The candidate must demonstrate strong business acumen with the ability to quickly understand and address business information, including profit and loss statements, budgets, sales forecasts, and retail strategies and approaches.
• The candidate must demonstrate strong interactive communication skills by conveying information effectively and understanding information shared during interactions with others.

Additional information

Work conditions and physical capabilities

• The candidate will work in an environment with bright lights and loud music.
• The candidate will work both as part of a team and independently.
• The candidate may be required to manage conflict, mediate issues between others, or de-escalate guest concerns.
• The candidate will be required to reach out to new people, build relationships with strangers, and strengthen existing community partnerships.
• The candidate must be comfortable using computers and technical devices, including participating in virtual meetings.
• The candidate will spend most of the shift moving through the store to assist guests but may also sit for extended periods of time (more than 1 hour).
• The candidate may occasionally be required to move boxes weighing up to 30 lbs (13.6 kg).

Benefits

If you are interested in applying, please submit your application through the provided channels or options.

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