Tech Support Consultant
Rogers has released a notification in which they’re inviting candidates for the post of Tech Support Consultant. They will demonstrate responsibility for technical issues by actively listening, asking insightful questions, and clearly communicating the proper solutions in order to effectively handle customer concerns. They will put into practise the continuing education and certifications you obtain regarding Roger’s goods and services as well as industry best practises.
Employer Name: Rogers
Position: Tech Support Consultant
Salary: $19.29 per hour
Employment Type: Part-Time
Location: Toronto, ON, CA
Job description
- Candidates must engage with clients by phone, chat, and outbound calls to address any technical problems they may be having.
- They need to guarantee client satisfaction, strive for first-call resolution.
- They should inform clients about their current offerings and suggest value-added services.
Job requirement
- Candidates need to be flexible to work in a round-the-clock (even on weekends and evenings) environment.
- They should have a minimum of one year of seasoned customer service (either in person or over the phone)
- They should have the capacity to multitask in a hectic setting and handle several computer systems.
Work setting
- Candidates must have listening comprehension, as well as clear written and spoken communication skills.
- They should be at ease making cold calls to proactively address concerns raised by customers.
- They thrive in a fast-paced work environment. Champion of the customer and creative problem-solver.
Benefits
- Candidates will get a reasonable hourly wage of $20.68 per hour.
- The evaluations of hourly wages based on performance, up to twice a year.
- A monthly bonus based on performance up to $1000, provided that performance goals are met.
How to apply
It is encouraged for qualified applicants with superior working skills to click the apply now link. For this position, the registration process has already started. Verify that every detail is correct and devoid of errors.