Job summary

Support Assistant B role based in Toronto, Ontario across multiple civic centre locations. This is a full-time temporary position with seven openings supporting customer service and administrative functions. The role involves handling inquiries, processing payments and supporting call centre or counter operations.

Why this job is a good opportunity

Strong hourly pay up to $39.69
Full-time hours with steady weekday work
Multiple openings increase chances of selection
Hands-on role in customer service and administrative operations
Work across different service units and locations

Jobs in Toronto, Ontario

Toronto’s revenue services rely on front line staff to manage public inquiries and payments efficiently. This role supports essential services by ensuring accurate processing and strong customer support across busy service centres.

Salary insights

The hourly rate ranges from $36.35 – $39.69. Pay reflects the detailed administrative work, cash handling and high volume service environment.

Frequently asked questions

What does a Support Assistant B do?

The role handles customer inquiries while doing payment processing and supporting administrative work for the organization. The position requires employees to work with data while solving problems and maintaining correct records throughout different systems.

Is this a full time job?

The organization offers a temporary position which requires employees to work 35 hours every week. Employees work from Monday to Friday but their shift schedules depend on their designated work locations.

What skills are required?

cash handling, data entry, problem solving, administrative support, Microsoft Office, attention to detail as well as time management

Employer Name : City of Toronto
Position : Support Assistant B
No. of vacancies : 7
Salary : $36.35 – $39.69 per hour
Employment Type : Temporary – Full-time
NOC code : 63261
Location : Various locations in Toronto, Canada

Job description

Answer all forms of communication from the public and agencies through phone and email and mail.
Execute payment processes while managing cash operations
Perform daily financial balance checks and reconciliation activities
Execute administrative functions which involve preparing data and conducting research and creating reports.
Analyze and review data to verify its accuracy and compliance with established standards.
Prepare reports together with summaries and statistical data.
Carry out complex calculations and resolve discrepancies
Operate office systems and software efficiently
Review and process applications ensuring all criteria are met
Identify issues and suggest solutions to improve processes
Guide and support assigned staff when required

Job requirements

Strong background in high-volume front-line customer service in counter or call centre settings
Solid background in cash handling and reconciliation
Ability to perform complex calculations accurately
Strong ability to manage difficult situations and resolve customer concerns
Can use MS Office including Word, Excel and Outlook
Comfortable working in fast paced environments with high workloads
Handle secret information through controlled methods
The person has understanding of contact center operations together with their related performance evaluation methods
Willingness to work different shifts and locations as required

How to apply

Kindly take a look at the advertisement that will be available on the following web address and forward your application in case of your eligibility before the closing date.

Apply