A ServiceNow Business Process Consultant position at Accenture, which is a leading company in the field of ServiceNow technology, is being presented. The consultant’s job involves redesigning operations, modernizing services, and coming up with business process solutions.
Accenture provides an environment full of innovation and cloud transformation. This environment is created by the combination of the expertise of different cloud providers and advanced digital platforms. Employees are part of strong and experienced teams that value the sharing of knowledge and ensure the continuous growth of everyone involved.
Thus, for the candidates willing to take part in the process of modernizing digital operations, it is a good idea to check out the complete job description down below.
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Employer Details
Company Name : Accenture
Location :
• Alberta – Calgary
• British Columbia – Vancouver
• Ontario – Ottawa
• Ontario – Toronto
• Quebec – Montreal
• Saskatchewan – Regina
Salary : $61,800 to $182,400 annually
Job Type : Full Time-Hybrid
Start date : As soon as possible
Benefits : compensation based on role, skills, office and experience, inclusive and diverse culture; policy of equal employment opportunities, accommodation for disabilities or religious observances, allowing the employee to be part of the reasonable accommodation process if hired.
Job Description
- The main concern of this job is to build and design the processes in such a way that customer experience is improved while the internal workflows are made more efficient.
- The position is full-time-hybrid.
- It is about coming up with creative ideas that directly or indirectly improve customer experience and operate internally for the best.
- It also involves being part of the strong ServiceNow team across Canada and collaborating with them for business technology problems that the clients face.
- It is standard full-time hours a week with the possibility to work in a global professional services environment that is partnered with the major cloud providers.
- It is a platform-led approach where industry expertise is mixed with the capabilities of ServiceNow to modernize work and service operations.
- It is the chance to be part of the cloud-enabled transformation and work in a welcoming, co-operative consulting culture.
Responsibilities
- Clients are provided with support across a range of ServiceNow modules such as ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management, Platform/Integration, Portal/UI, and GRC.
- Use ServiceNow methodologies, accelerators, and best practices to properly gather and document client requirements.
- Conducting of gap analyses, solution vision definition, and execution of support activities during design, and build phase, and likewise, contributing during implementation.
- Creating and executing test scripts, organizing workshops and demos, as well as process documentation, user stories, and training material being created.
- Working together with project managers, architects, and technical consultants while supplying existing ServiceNow solutions with support and pinpointing the areas where enhancements can be made.
Requirements
- A bachelor’s degree or a college diploma in a business-related sphere.
- Four or more years of practical experience with ServiceNow, which includes system upgrades and work in one or more modules.
- Excellent facilitation, presentation, teamwork, and customer interaction skills.
- Professional representation of Accenture is a must.
- English proficiency is a requirement due to the collaboration within the multinational team.
- Acquisition of ServiceNow System Administrator certification is a must.
- Possession of additional ServiceNow module certifications is a plus.
- Qualification for reliability clearance is a requirement.
How to Apply?
You can click on the link below to know more about the post and apply at Accenture.