Tesla is currently looking to hire a full time Service Advisor for the Kitchener location. It gives customer focused professionals the chance to work pretty closely with one of the world’s leading EV brands. In this role, you mostly help customers during their service visit, you explain what repairs are needed and you support those smooth day to day service operations, so that everything stays on track.
You will be dealing with people on a regular basis like customers, technicians and also the internal teams. Together you help iron out vehicle concerns while keeping service standards strong. Check out the official Tesla posting below and apply directly through Tesla Careers.
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Employer Details
Company Name : Tesla
Location : Kitchener, Ontario, Canada
Salary : $19.80 – $33.00/hour
Job Type : Full time
Start date : As soon as possible
Benefits : Health coverage support, dental care plans, vision coverage, life and disability protection, RRSP contribution plans, employee share purchase support, paid vacation days, paid holidays, wellness assistance services, family care programs, Tesla product savings, fitness membership savings, workplace reward programs
Job Description
- Service Advisor is a full time customer service and vehicle support role based in Kitchener, Ontario.
- The role supports customers during vehicle service visits and helps maintain smooth service centre operations.
- Employees work closely with technicians, customers and service teams while repairs take place.
- The position works within Tesla’s Vehicle Service division in a busy and fast moving environment.
- The role includes competitive hourly pay, cash and stock awards along with employee support programs.
- The position gives employees exposure to advanced EV technology and modern vehicle service systems.
Responsibilities
- Respond to customer questions and service concerns in a professional manner, even when it gets busy.
- Assess the vehicle concerns and explain the repair needs in simple terms.
- Listen to what customers are saying and share issues to the Service Manager when it’s needed.
- Prepare service records that are accurate and then update the Dealer Management
- System with real attention to detail.
- Process customer transactions and explain completed repair work.
- Manage multiple appointments, maintain organized records and provide routine updates to customers.
Requirements
- Strong knowledge of maintaining vehicle and repair methods is required.
- Candidates must be skilled in explaining technical details clearly to customers.
- Good problem solving skills are needed to review service issues and develop practical solutions.
- For this role, candidates should show patience and professionalism through tough customer situations.
- Skilled in managing time and systematic work habits.
- Candidates must be skilled in Dealer Management Systems, Outlook and MS Office programs.
- Needs a drivers license.
How to Apply?
So you’re interested in getting on as a Service Advisor with Tesla in Kitchener? Go check the official Tesla Careers page, below it’ll lay out the full posting details. Then you can send in your application directly to the company.