Senior Technical Support Specialist 1 with the City of Toronto works within a large corporate data centre that supports major city wide technology systems and infrastructure. The role focuses on technical leadership, enterprise system planning, cloud technologies and support for large scale infrastructure services used across City divisions.

This temporary 12 month full time role is part of the Consulting and Architecture team within Technology Services. The role backs enterprise software products, infrastructure upgrades, cloud migration work, plus technical support services in a fast paced, technology environment.

City of Toronto Technology Services is known for creating an inclusive and supportive workplace that values innovation, leadership and public service and that kind of steadiness too. Employees work on meaningful city wide projects with modern technologies and supportive teams, so make sure to review the official posting below.

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Employer Details

Company Name : City of Toronto
Location : 703 Don Mills Rd, North York, ON M3C 3N3, Canada
Salary : $115,672.00 – $160,649.00
Job Type : Full Time
Start date : As soon as possible
Benefits : Supportive technology workplace, meaningful city wide infrastructure projects, leadership focused work setting, inclusive company culture, exposure to modern cloud technologies, professional growth support, enterprise level technical work, strong public sector environment, team focused culture

Job Description

Senior Technical Support Specialist 1 supports enterprise infrastructure systems and large scale corporate data centre operations for the City of Toronto.
This is a full time temporary 12 month position based at 703 Don Mills Road in North York.
The role follows a Monday to Friday routine with 35 work hours each week.
Staff members work on consulting, architecture, infrastructure planning and cloud technology projects.
The position supports enterprise software, network systems, data storage and messaging platforms.
The work setting includes technical leadership, project coordination and support for city wide technology services.

Responsibilities

Design and implement infrastructure solutions and technical system plans.
Lead technical project teams through planning, development and implementation stages.
Supervise assigned project staff and review daily work activities.
Provide technical advice to business users, vendors and technical teams.
Review infrastructure requirements and recommend suitable technology solutions.
Prepare project plans, reports, budgets and technical documentation.
Lead RFP, RFQ and RFI preparation and support technical solution selection.
Maintain system security controls and review enterprise processing standards.
Study new cloud technologies and recommend service improvements.
Resolve system issues and provide technical guidance across City divisions.
Manage vendor relations and review risks connected to enterprise systems.
Support hardware and software change management activities.
Monitor project milestones and coordinate project resources.
Establish city wide standards for high availability and system performance.
Respond to critical alerts and support enterprise systems during on-call periods.

Requirements

Post secondary education in Computer Science or a related discipline is required, or an approved equivalent mix of education and work background.
Extensive project management work background across all stages of complex enterprise information management projects is required.
Extensive work background in planning, evaluation, design, implementation and integration of enterprise products within large computing and telecommunication environments is required.
Work background supervising and coaching staff and consultants on projects or ongoing operations is required.
Work background providing technical support for enterprise servers, client computing, enterprise directories, printing systems, backup solutions, database systems and messaging platforms is required.
Strong knowledge of IT Infrastructure and Operations within Amazon Web Services, Microsoft Azure, Office 365, Service Now, Network Security and ITIL is required.
Work background with E service or E business infrastructure projects and migration from on premise systems to cloud based solutions would be considered an asset.
Work background with Cloud computing, SDI, SDN, Internet security technologies, load balancing technologies and networking systems would be considered an asset.
Work background with programming and scripting languages such as Java, Python, Powershell, Bash, Ruby, Perl or Javascript would be considered an asset.
Can establish effective consulting relationships with divisional clients and vendors with strong customer service focus.
Can lead technical change processes from planning through implementation stages.
Can work independently under pressure and can work with teams when required.
Strong knowledge of provincial and municipal information models and operations would be considered an asset.
Must be able to drive and travel across various City office locations.
Strong knowledge of occupational health and safety legislation is required.

How to Apply?

Are you interested in joining the City of Toronto as a Senior Technical Support Specialist 1 ? Use the official job link below to review full details and apply.

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