A Senior Customer Processing Representative has been added to the list of positions at Canada Life, which is based in London, Ontario. This position will be permanent and full-time, reporting to the Administration Manager.
The Senior Customer Processing Representative will be responsible for processing various administrative tasks related to Group Retirement Plans, such as RRSPs, RPPs, DPSPs, and non-registered products. This position will demand a good working relationship with the GRS Customer Service Representative in order to handle their respective case loads in GPAS.
Canada Life’s motto is to be an inclusive workplace where all employees’ unique backgrounds, viewpoints, and skills are recognized and appreciated. Besides, we are happy to offer our people a great emphasis on both personal and professional growth while at the same time being their stronghold and providing them with an encouraging environment in which to apply their strengths to our teams.
Being one of the largest insurers in Canada, we are expecting millions of customers to give us a call for excellent customer service and support to our brokers. If you would like to become a part of a team that is devoted to the values of stability, putting people first, and making a difference in the lives of our clients through administration of their retirement and investment products, please visit our full job posting below.
Employer Details :
Company Name : Canada life
Job Type: Full-Time
Location : London, ON, CA
Salary : $42,500.00 – $63,800.00 per year
Also hiring: Dispensary assistant
Job Description
- The Admin Manager is your primary point of contact.
- Responsible for administrative support to Group Retirement plans including RRSPs, RPPs, DPSPs and Non-registered products.
- Assist with daily support of the Customer Service Specialist’s operational functions and case assignments.
- Familiarise yourself with and be able to use the Group Pension Administration System (GPAS).
- Use the various GRS administrative processes to ensure effective and efficient process of Group Retirement Plan administration.
Responsibilities
- The handling of contributions, applications for membership, transfers, and withdrawals will be processed in connection with all plans.
- The maintenance and updates to member records will occur on the GPAS system.
- The preparation of any required disclosures will be the responsibility of the employer and action will be taken on defaults as appropriate.
- All inquiries received via phone calls, call-backs, and/or other service channels are to be responded to in a timely manner.
- Assisting in the completion of special projects on behalf of clients will involve the use of standardised procedures and accumulated compliance knowledge.
- Developing positive working relationships is essential to the delivery of excellent customer service on behalf of both the employer and employee.
Requirements
- Customer Service Focuses and Positively Interacts with Customers.
- Strong Working Knowledge of Various Rules, Regulations and Investments/Retirement Products.
- Multi-Tasking and Prioritization Skills.
- Besides Were Able to Answer Inquiries through Phone and E-Mail within a Reasonable Time Frame, Along with Good Communication Skills.
- Proficient Using Microsoft Office, Mainly Microsoft Excel On A Daily Basis.
- Track Numbers & Organized with High Attention To Detail and Ability to Meet Timelines Under Pressure.
- Self-motivated, Flexible Team Player.
- Capable of Attaining Reliability Security Clearance.
How to Apply ?
If you are interested and eligible for this role, you can click this link to apply at Canada Life.