Operations Support Analyst 2 is a full-time temporary onsite role, with the City of Toronto. In this spot you’ll be supporting the Enterprise Services & Operations Data Centre, by making sure critical IT systems stay available, dependable, and secure. The role is a good fit for IT professionals who have been around service desk operations, system administration, and data centre support, but also who genuinely like to untangle technical issues and keep enterprise infrastructure running in a 24/7 environment.
Here you’ll be handling help desk requests, watching over data centre operations, doing hands-on system administration work, dealing with system outages when they pop up, keeping operational records current, and collaborating with technical teams so the organization gets reliable IT services, across the board.
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Employer Details
Company Name: City of Toronto
Location: North York, Ontario, Canada
Salary: $42.28–$46.31 per hour
Job Type: Temporary, Full-time (12 Months, Onsite)
Start Date: As soon as possible
Benefits: Hybrid work model, competitive salary, comprehensive benefits package, OMERS defined benefit pension plan, vacation, tuition subsidies, professional development opportunities.
Job Description
- Operations Support Analyst 2 is a full-time temporary, onsite opportunity with the City of Toronto, basically.
- In short this role supports the Enterprise Services & Operations Data Centre.
- You’ll be doing service desk type support, keeping an eye on IT systems, handling backups and recoveries, jumping in when incidents pop up, and helping keep enterprise technology services available secure and reliable.
- You’ll team up with Operations Support Analysts, Technical Support Specialists, and end users, to troubleshoot technical problems, support day to day system operations, and keep business continuity moving using solid data centre management.
Responsibilities
- Give Service Desk and Help Desk support to users.
- Diagnose hardware, software server and application issues.
- Create delete and reset user IDs and passwords.
- React to system outages and start recovery steps.
- Watch the physical conditions and the security in the Data Centre.
- Carry out system administration, backup and recovery, plus media handling.
- Monitor servers, communication equipment, and enterprise applications.
- Keep operational logs , update documentation, and maintain inventory files.
- Produce reports and do trend analyses for service disruptions.
- Suggest improvements to operational norms and procedures.
- Support Parking Tag Operations processing tasks.
- Coordinate with technical teams and end users to ensure systems stay up and running.
Requirements
- Education at the post secondary level in Computer Science or something closely related, or a comparable mix of study and hands on experience.
- Background with Net backup administration across a multi platform IT setting.
- Prior experience working in a Call Centre or an IT Service Desk kind of role.
- Experience with ServiceNow, Service Desk, Net backup, Matters, Unix, and Windows Servers.
- Familiarity with ITIL processes and core ideas behind IT infrastructure.
- A valid Ontario Class G Driver’s Licence, plus reliable transportation.
How to Apply?
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