The Director-level Application Support role will oversee the entire support of a number of systems for FX, Commodities, Prime Services, and Collateral Management as well as incident management and working towards a stable over ten major platforms. He/she is the supervisor of the global teams and the business stakeholders’ and the technological leadership’s contact under the highest level.
The company’s culture basically promotes high-performance and collaboration with the presence and encouragement of innovation, cross-functional partnership, and continual learning. Plus the employees are supported by the company’s inclusive values and practices. It supports a work environment that allows them to be significant contributors from the first day only.
This is a workplace that is dedicated to diversity, equity, and justice, wellness, and growth for the employees with chances for professional development, taking part in community activities, and having flexible work arrangements. The culture enables leaders to produce results while at the same time.
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Employer details:
Company : ScotiaBank
Location : Canada, Ontario, Toronto
Salary : Full-time
Job type : $146259 per year
Start Date : As soon as possible
Benefits: Inclusive culture, bias-free practices, employee empowerment, digital community events, ERGs for all identities, personal & sick days from day one, accommodations support, accessible environment, upskilling courses, cross-functional development, tuition assistance, barrier-free workplace, competitive benefits, bonuses, flexible vacation, hackathons, contests, social programs.
Job Description
- The director who leads application support to systems has the responsibility for overseeing the areas of foreign exchange, commodities, prime services, and collateral management.
- The director operates in a workplace culture that is inclusive, high-performing, innovative, and supportive.
- He/she is responsible for incident, change, reporting, and communication with stakeholders.
- He/she is the director of global on/off-shore support teams for more than ten systems.
- He/she is a full participant in the hybrid work model that provides both flexibility and collaboration.
- He/she is the vital link between the senior technology management and the business units.
Responsibilities
- Co-manage 3 to 4 app support teams through matrix alignment to product technical leads.
- Be the primary contact point for production problems and train personnel in the area of incident management.
- Establish a common reporting format for SLAs, changes, incidents, and team performance.
- Manage the offshore teams, and the related renewals, costs, and resource efficiency.
- Supervise the support team structure, support models, and on/off-shore ratios.
- Keep an eye on Incident management quality, escalation processes, and post-mortems should be improved and strengthened.
- Product-level change management should be improved and weekly change lists consolidated.
Requirements
- Over 5 years of experience in managing app support teams within the capital markets sector, including offshore ones.
- Over 10 years of experience in the capital markets app support industry.
- Excellent command over SQL, scripting (batch/shell/Python), XML.
- Familiar with ITIL/COBIT and standard support tools (ServiceNow, DR tools).
- Knowledge and practical experience of ServiceNow, BI tools, and Excel for reporting.
- Good analytical and communication skills; relevant degree/diploma.
- Very good at using Microsoft Office suite.
- Knowledge or Experience in FX, commodities, prime services, repo products.
- SaaS/managed-service support experience, vendor SLA/change management.
How to apply?
If you are eligible for the post, you can click this link below to know more about this post. You can apply at ScotiaBank for a ton of benefits and great work culture.