Customer Service agent
Recruitment of customer service agents has been released by Air Canada. They’re inviting candidates to share their applications. They’re required to perform shipment tracing and World Tracer transactions. They’re also appointed to prepare records and documents using multiple Cargo systems. Registration for this post has already started and it will end soon.
Employer Name: Air Canada
Position: Customer service agent
Salary: $20.27 per hour
Employment Type: Part-time
Location: Moncton, NB, Canada
Job Description
- Candidates working in this post are appointed to perform data entry in multiple Cargo systems.
- They’re also appointed to deal with customer complaints regarding lost, mishandled, delayed or damaged shipments.
- Candidates are appointed to perform lost and found functions and cargo services.
- They’re required to determine cargo rates and routings, shipping procedures, cargo check-in and delivery.
- Candidates are appointed to work on a cloud-based CRM system to reply to customer interactions through telephone and email.
Job requirement
- They must have excellent computer skills, and knowledge of Microsoft products to be eligible for this post.
- They must have excellent communication skills, able to work with peers and customers by building solid relationships to be eligible for this post.
- Candidates must be customer service-oriented, organized, and excellent at managing time to be eligible for this post.
- Candidates must be Canadian citizens or have landed immigrant status.
- They must possess a valid driver’s license and be able to lift heavy objects unaided and repetitively weighing up to 70 pounds.
- They must ensure willingness to work under various climatic conditions.
- Candidates must attain the capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times.
- Candidates must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to the Transport Canada site for more details.
Benefits
- Candidates will get dedicated travel privileges.
- They’ll also get training and development facilities at this post.
- Candidates will also get health and dental benefits.
How to apply
All the candidates who are willing to apply will just click on the link shared below and fill out the application form. Candidates will have to make sure that the information they’ve entered in the application form must be genuine. Candidates who are most deserving of this post will get a call for interview proceedings. They’ll have to complete the interview and if they get selected they’ll get an appointment letter.
