Customer satisfaction representative

HealthHub Patient Engagement Solutions is located at Newmarket, ON L3Y 2P9. The company is currently looking for applications for the role of Customer Satisfaction Representative. We are seeking a self-disciplined individual with exceptional interpersonal skills. The chosen applicant must join and begin their duties as soon as possible. The open positions are for Permanent employment or a part-time job. The shift schedule encompasses shift times which include Day, Evening, Weekend, Shift, Flexible Hours, To be determined, 09:00 to 17:00.

Employer Name: HealthHub Patient Engagement Solutions
Position: Customer satisfaction representative
No. of vacancies: 1
Salary: $20.00 hourly / 20 hours per week
Employment type: Permanent employment, Part-time
Location: Newmarket, ON L3Y 2P9

Also hiring: Office administrator

Job Description

• The candidate will be responsible for acting as a spokesperson for an organization.
• The candidate must address customers’ complaints or concerns.
• The candidate will be responsible for answering inquiries and providing information to customers.
• The candidate must arrange for billing for services.
• The candidate must make arrangements for refunds and credits.
• The candidate must explain the type and cost of services provided.
• The candidate must issue receipts and other forms.
• The candidate must maintain records and statistics.
• To provide meaningful information and services, the candidate must obtain and examine all relevant information, including client feedback, inquiries, and complaints.
• The candidate must order office supplies and keep inventory.
• The candidate must perform general office duties.
• The candidate will be responsible for receiving and logging complaints.
• The candidate must receive payments.
• The candidate must explain procedures, risks, and benefits to clients.
• The candidate will be responsible for answering client inquiries and providing information.
• The candidate must consult with clients after the sale to provide ongoing support.

Job Requirements

• The candidate should be fluent in the English language.
• The candidate must have a certificate of Secondary (high) school graduation.
• The ideal candidate will have at least 3 to 5 years of experience in a related industry.
• The candidate must be punctual.
• The candidate should be client-focused.
• The candidate should have efficient interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate should be organized and flexible in nature.
• The candidate should be reliable.
• The candidate should be a good team player.
• The candidate must be capable of acting on their initiative.
• The candidate must be able to multitask.
• The candidate should be dependable.
• The candidate must be a quick learner.

Work setting

• The candidate should work in a healthcare institution, facility, or clinic.

Experience and specialization

Computer and technology knowledge

• The candidate must be knowledgeable about MS Excel, MS Outlook, MS Windows and MS Word.

• The candidate must have their own transportation.
• The candidate must have their vehicle.
• The candidate must have a valid driver’s licence.
• The candidate has access to public transportation.

Work conditions and physical capabilities

• The candidate should have an eye for detail.
• The candidate should be able to work in a fast-paced, busy environment.
• The candidate should be willing to work under pressure.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.
• The candidate should be required to handle heavy loads as part of routine work.
• The candidate should be required to perform repetitive tasks frequently.
• The candidate must be willing to work in a standing position for extended periods.
• The candidate must be willing to walk for long periods.

How to Apply

If you want to apply, please submit it through the provided channels or options.

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