Customer Experience Specialists are there to help make those memorable showroom experiences as well as the vehicle delivery moment for Tesla customers. Based in Markham, this role sort of guides guests through the various stages of their whole purchase journey, from the very first visit to that exciting time they finally receive their Tesla.
This position blends customer care with product education and some sales assistance, all while working in a quick paced retail setting. By building rapport with people, organizing test drives and supporting delivery tasks, the role helps drive both customer satisfaction and overall store performance.
Tesla continues to attract people who enjoy working with new technology and meaningful products. Review the details below to learn more.
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Employer Details
Company Name : Tesla
Location : Markham, Ontario, Canada
Salary : $25.99 – $42.52/hour
Job Type : Full time
Start date : As soon as possible
Benefits : Health coverage, dental care, vision coverage, life insurance, disability protection, RRSP matching contributions, employee stock purchase plan, employee assistance resources, parental support programs, paid sick leave, vacation time, paid holidays, Tesla family benefits, product savings, fitness discounts and additional workplace perks.
Job Description
- Customer Experience Specialist is a customer service and sales support role within Tesla’s retail operations.
- This is a full time position based in Markham, Ontario.
- The role supports customers throughout the vehicle purchase and delivery process.
- The position combines showroom engagement, product education and delivery support.
- The work environment is customer focused, team oriented and retail based.
Responsibilities
- Welcome guests and create a positive first impression.
- Start meaningful conversations to understand customer interests and purchase timelines.
- Build personalized customer profiles through guest interactions.
- Answer questions and introduce Tesla products and services.
- Conduct demo drives and Full Self Driving demonstrations.
- Lead vehicle delivery orientations for new owners.
- Explain key vehicle features and benefits during deliveries.
- Collect guest information and support sales pipeline activities.
- Arrange test drives and identify interested buyers.
- Provide service to present and future Tesla owners.
- Complete additional duties as needed to support business operations.
Requirements
- A minimum of 1 year of customer service and or sales work background is required.
- A proven record of meeting and exceeding goals is required.
- Knowledge of electric vehicle trends and local incentives is preferred.
- Can work with business topics and technical concepts.
- Strong team focused mindset and dependable work habits are required.
- Strong interaction skills and attention to detail are required.
- Excellent written and verbal interaction skills are required.
- Skilled in MS Suite and CRM tools.
- Can work evenings, weekends and holidays in a retail environment.
- A valid Class 5, G or G2 driver’s licence for Canada must be maintained.
- A motor vehicle salesperson licence or certificate issued by the applicable provincial regulator must be obtained and maintained where required.
How to Apply?
Thinking about a customer focused career with Tesla? Visit the official job posting to explore the role further and submit your application directly through Tesla’s careers website.