The Customer Experience Specialist role at Tesla is about creating those kind of, hard to forget showroom moments and vehicle handover experiences for customers. Located in West Vancouver, this position acts like a key link between Tesla and people who are still considering a purchase, so they can really understand what’s available and get guided step by step through the buying journey.
In practice, the job mix is customer engagement, practical product education, and sales support all in one retail setting. Team members end up spending a lot of time greeting visitors, setting up vehicle demonstrations and making sure customers feel clear, informed, and steady in their decision as they get closer to ownership.
Tesla keeps expanding in the electric vehicle space and puts a lot of weight on how customers experience the brand day to day. People in this role get to represent a forward-thinking company, work around advanced technology and help customers explore more sustainable mobility ideas. See the job posting below to get the full picture.
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Employer Details
Company Name : Tesla
Location : West Vancouver, British Columbia, Canada
Salary : $27.22 – $44.55/hour
Job Type : Full time
Start date : As soon as possible
Benefits : Employer funded medical, dental and vision coverage, life and disability insurance plans, retirement savings matching, employee share purchase programs, wellness and counselling resources, family support initiatives, paid time away from work, holiday pay, fitness related savings, employee product discounts and a variety of additional workplace advantages.
Job Description
- Customer Experience Specialist is a retail sales and customer engagement position that supports customers from their first showroom visit through vehicle delivery.
- This is a full time role based in West Vancouver, British Columbia.
- The position involves customer education, vehicle demonstrations and sales support activities.
- Employees interact with potential buyers and Tesla owners throughout the customer journey.
- The role combines relationship building, product presentations and customer service.
- A competitive compensation package, stock incentives and employee benefits are available.
Responsibilities
- Welcome visitors to the showroom and create a friendly experience.
- Speak with guests to learn about their interests, goals and expected purchase timelines.
- Build detailed customer profiles based on conversations and interactions.
- Answer questions about Tesla vehicles, technology and services.
- Arrange and conduct demo drives and Full Self Driving demonstrations.
- Guide customers through vehicle delivery appointments and orientations.
- Explain vehicle functions, features and ownership benefits.
- Collect customer information and update sales related records.
- Book test drives and identify customers with strong purchase interest.
- Deliver outstanding support to both current and prospective owners.
- Complete additional duties that support daily business operations.
Requirements
- Have atleast 1 year of work history in customer service or sales or a related field with a record of achieving targets.
- Learn about industry trends and available regional incentives.
- Can explain technical concepts and business information in a clear and simple manner.
- Show dependability and contribute positively within a team setting.
- Show excellent written and verbal interaction skills.
- Can work with MS Office applications and CRM platforms.
- Hold a current Canadian driver’s license classified as Class 5, G or G2.
- Possess and maintain the required motor vehicle salesperson license or certificate issued by the applicable provincial regulator in British Columbia.
How to Apply?
Want to join Tesla’s team? Use the link below and review the complete position details. Send your application right through Tesla’s careers site.