Customer Experience Associate (Part time) helps customers with their day to day banking needs and creates a warm, welcoming branch visit. This role is more about offering helpful service, getting through daily transactions smoothly and slowly building those longer term customer relationships.
In this position, you will talk with customers to figure out what they actually need, introduce relevant banking services and also guide them through digital banking tools. It’s a really good fit if you like working around people and you want to support their money targets, even when it’s something small.
Scotiabank offers a welcoming work place that values learning, career growth and teamwork. If you are looking to build your banking career with a respected financial company, check out the job post below.
Employer Details
Company Name : Scotiabank
Location : Toronto : Ontario : Canada
Salary : $20.50 to $22.50 per hour
Job Type : Full-time
Start date : As soon as possible
Benefits : Career growth, internal training, supportive leadership, performance recognition, competitive pay, employee benefits, professional development, innovative team environment, inclusive workplace
Also hiring: Farm worker – harvesting
Job Description
- Customer Experience Associate (Part time) supports customers with everyday banking services in a branch setting.
- The role focuses on customer service, simple sales support and digital banking guidance.
- The position offers a supportive team environment with career growth and internal learning.
- Work takes place in a Scotiabank branch serving customers face to face.
Responsibilities
- Build strong relationships with customers and provide good service.
- Review customer needs and suggest suitable banking solutions.
- Process daily banking transactions.
- Explain banking products and services in simple terms.
- Identify simple sales needs and refer to suitable products.
- Introduce customers to mobile banking applications and self service tools.
- Contribute positively to the branch team.
- Continue learning and improving job knowledge.
Requirements
- Proven customer service skills through work background or public involvement are required.
- Be willing to assist customers in a professional, friendly and efficient manner.
- Be available to work a flexible routine.
- Be comfortable supporting simple sales activities.
- Have strong technical skills and can work with digital and self service banking tools.
How to Apply?
Ready to take the next step in your banking career? Click the link below to learn more about this position and submit your application directly through Scotiabank before the hiring process closes.