Customer Care Centre Agent

City of edmonton has declared a notification in which they’re inviting candidates for the post of Customer Care Centre Agent. It’s essential for candidates to give their utmost effort while maintaining a clear understanding of their duties and responsibilities. They will initiate first call resolution including problem solving by clarifying and assessing client needs. If you want to get the post, read and check information regarding the post of Customer Care Centre Agent.

Employer Name: City of edmonton
Position: Customer Care Centre Agent
Salary: $19 per hour
Employment Type: Part Time
Location: Percy Wickman Garage

Job description

  • Candidates will ensure client satisfaction by processing trip requests electronically from DATS clients including receiving, processing and recording booking information, trip requests and cancellations via telephone, fax and telecommunications deviceย 
  • They will act as a positive and professional liaison by assisting with DATS registration and community relationsย 

Also hiring: Volume Counter

Hiring: Customer Care Centre Agent

Job requirement

  • Candidates must have the ability to ensure client contentment by providing accurate policy and procedural information and assisting with trip planningย 
  • They must have the ability to perform other related duties as required
  • They must have knowledge of City of Edmonton areaย 
  • They must have the ability to work independently and professionally within a team environment

Work setting

  • Candidates must have familiarity with applicable computer software, such as Google Workspace (Gmail, Calendar, etc) and the ability to learn and adapt to evolving technology
  • They should demonstrated ability to provide excellent customer service in a fast paced environment

Benefits

  • Candidates will attain a barrier-free work environment.
  • They will also obtain a Health care.
  • They will get Life Insurance as well.

How to apply

For those seeking the Customer Care Centre Agent position, it’s crucial to ensure eligibility and provide accurate information when registering. Should the need arise, you can modify your information through the provided link. It’s worth mentioning that the registration process is already in motion, so we recommend applying promptly.

Apply now

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