The Citizen Services Officer position at Employment and Social Development Canada assists citizens with their access to important government services. The role includes guiding clients through programs like pensions, employment insurance, and identification services, which enables them to receive necessary support.
The company provides a work environment which centers on its employees who work to build direct community ties throughout northern areas. The position involves various tasks that include working at office locations and using computers and making phone calls together with opportunities to travel and meet people from different communities.
Employment and Social Development Canada provides employees with a secure and valuable work path which enables them to make real differences in people’s lives. If you want to find a job which brings purpose to your work while benefiting the community, check out the job post below.
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Employer Details
Company Name : Employment and Social Development Canada – Western Canada and Territories Region / CSB – Citizen Services
Location : Cambridge Bay (Nunavut), Canada
Iqaluit (Nunavut), Canada
Rankin Inlet (Nunavut); Canada
Salary : $61,786 to $69,106 per year
Job Type : Full Time
Start date : As soon as possible
Benefits : Northern allowances, travel assistance, housing support, relocation help, training programs, pension plan, health and dental coverage, employee assistance support
Job Description
- Works as a client service role helping people access government programs.
- Includes permanent, temporary, and acting roles through a hiring pool.
- Based in public facing offices with in-person and virtual interactions.
- Involves regular travel within Nunavut regions.
- Focus on supporting locals during important life events
- Mix of office work, field travel, and client facing tasks.
Responsibilities
- Provide clients with information on government programs and services.
- Interact with clients in person, over phone, and through online systems.
- Assist individuals with accessing services like pensions and employment insurance.
- Help clients with identification and service related processes.
- Travel across regions to deliver services when required.
Requirements
- The role requires a secondary school diploma or an approved alternative.
- The candidate should show integrity and respect in daily work.
- The individual must take initiative and handle tasks actively.
- The position needs someone who can analyze situations through careful thought processes.
- The candidate needs to demonstrate effective teamwork skills for successful performance in this role.
- The individual should have strong written and verbal interaction skills.
- The role requires focus on client service and attention to detail.
- The candidate must be comfortable using technology for daily tasks.
- The individual may need to meet different language requirements based on the role.
How to Apply?
Click the link below to explore full job details and start your application. The official portal serves as the application submission platform which you need to use for upcoming job openings.