The Royal Bank of Canada ACH Operations implementation leader collaborates with all areas of the ACH Operations Group and funds Royal Bank of Canada through its various payment services. In addition to working with many teams to ensure that customers use Digital Payment Services with an easy, seamless experience when starting out as new customers and continue to receive an enjoyable and seamless experience with ongoing support.
Teamwork, flexibility, and innovation are important at Royal Bank of Canada, which has an environment of collaboration. RBC offers its team members a competitive reward program that supports the physical, emotional, financial and professional success of all team members. RBC also strives to create a culture of respect, inclusion and customer and employee success.
Working for Royal Bank of Canada, one of the largest and most respected Financial Services Companies in Canada, means more than just delivering world-class service on behalf of clients. It is also about supporting the well-being and career development of Royal Bank of Canada employees. If you love payments and are passionate about client and customer-centric operations, please view RBC’s complete job description below.
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Employer Details
Company name : Royal Bank of Canada
Location : Toronto, Ontario, Canada
Salary : $86719 per year
Job type : Full-Time
Start Date: As soon as possible
Benefits : competitive rewards, flexible benefit programs, supportive leadership, an exciting team environment, challenge opportunities and a variety of work-life balance choices.
Job Description
- This position of ACH Operations Implementation Lead involves overseeing and leading the processes utilized to implement and deliver ACH and other forms of payment to RBC’s clients.
- Support the operational and technical aspects of client implementations through system config, integration, testing, and training for their accounts.
- Serve as project manager on efforts to integrate clients to the bank- creating project plans, coordinating areas across functional groups, and driving all work to completion.
- It will involve conducting the various functions related to ACH operations including monitoring exposure limits, handling investigations (i.e., reversals/recalls/trace requests) and communicating between the Credit Risk and Client Oversight teams.
- Act as the main technical interface for clients: walking them through the creation of the RBC Clear product (portal configuration, H2H connection, and file specification).
Responsibilities
- Oversee ACH Originators’ Limits of Exposure as a liaison between our Client and Credit Risk Groups.
- Provide ACH Investigative support including but not limited to requests from clients for record of authorization, ACH recalls, ACH reverses, and trace requests
- Work directly with Clients to assist them in resolving Issues; obtain customer needs and work with Product Team and Account Managers to assist them in satisfying those needs.
- Provide all daily tasks required to implement systems including system configuration, problem resolution, solution research, business analysis, client training, and troubleshooting within established SLAs.
- Provide a technical walkthrough of the RBC Clear product line including portal configurations, H2H interconnections, and payment and statement file specifications.
- Act as Project Manager for RBC to develop the client integration project management plan and execute it through to completion.
- Act as the main technical focal point for managing client-to-client technical conversations when onboarding new products or responding to Requests for Proposals (RFPs), or providing technical training.
- Assist with client Host-to-Host testing for all products via the H2H channel.
Requirements
- Five to seven years of experience in an ACH Operations role, showing proof of completed technical implementations at a financial institution with successful digital integration.
- Experience managing the implementation of Cash Management/Treasury Products via Host-To-Host/API solutions (file formats/connective protocols such as SWIFT FileAct and SFTP).
- Experience implementing Account Statement Formats (MT/CAMT/BAI2) via both SWIFT and via Host-To-Host delivery channels.
- Strong knowledge of Cash Management Products (ACH/RTP/Check).
- Ability to review Technical Integration Documents and effectively communicate with the client’s technical team.
How to Apply ?
If you want to know more about this post, you can click on this link and learn other details. You can also apply at Royal Bank of Canada through this link.