Based in Laval, this full time position focuses on improving store operations, managing delivery activities and creating a smooth customer experience from purchase to vehicle handover. This role works closely with multiple teams to coordinate financing documents, trade in details, delivery appointments and store fleet activities. The role also involves reporting, sales related tasks and delivery setup so stores can run smoother and so customers stay in the loop the whole time during their journey.
Tesla offers a fairly rewarding workplace where cooperation and customer delight are really considered important. Team members help push the company’s energy mission, work alongside helpful colleagues and get a chance to learn from one of the world’s best known electric vehicle brands. Review the job posting below to learn more.
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Employer Details
Company Name : Tesla
Location : Laval, Quebec, Canada
Salary :
Tesla Advisor, Delivery – $19.20 – $28.80/hour
Tesla Advisor, Delivery III – $22.50 – $33.76/hour
Sr. Tesla Advisor, Delivery – $27.00 – $40.50/hour
Job Type : Full time
Start date : As soon as possible
Benefits : Medical coverage, dental coverage, vision care, life insurance, disability protection, RRSP contributions, employee share purchase plan, wellness assistance, family support resources, paid vacation, sick leave, paid public holidays, parental programs, employee discounts, fitness savings and additional workplace rewards.
Job Description
- Tesla Advisor supports customer delivery activities and store operations after vehicle orders are placed.
- Full time position within Tesla’s Sales & Customer Support team.
- Role focuses on delivery coordination, customer support and operational efficiency.
- Works with multiple departments to support vehicle deliveries and store productivity.
- Includes customer interaction, reporting duties and store fleet support activities.
Responsibilities
- Prepare customer financing, loan, registration and SAAQ documents.
- Work with team members to coordinate successful delivery appointments.
- Show strong knowledge of Tesla products and services.
- Improve planning and scheduling processes to support customer experiences.
- Prepare reports that support performance improvements and training activities.
- Support customers throughout pre delivery and delivery processes.
- Coordinate store fleet servicing, vehicle allocation and accident reporting.
- Assist with delivery preparation, direct deliveries and sales related activities.
Requirements
- At least 1 year of customer service work background is required.
- Can work with team members and build positive working relationships.
- Strong interaction skills with excellent written and verbal communication abilities.
- Well versed in MS Suite and CRM tools. Salesforce knowledge is preferred.
- Can work evening hours, weekends and holidays in a retail environment.
- Valid Class 5, G or G2 driver’s licence in Canada is required.
- Must support projects across Canadian provinces when needed.
- Must communicate regularly in English and French with staff and clients outside Quebec.
How to Apply?
Take the next step and explore this role in greater detail through the official Tesla posting below. Submit your application directly with the company before the position is filled.