Service Management Analyst
Hydro One has released a notification in which they’re inviting candidates for the post of Service Management Analyst. In this post, candidates will provide basic sales and operational support of telecommunications cloud-based products and services, IPS products etc. via all media. They are able to support all internal and external customer requests, queries through the ACD. They will attend progress meetings, document project status and provide customers. They will recommend ways to improve on the customer service processes.
Employer Name: Hydro One
Position: Service Management Analyst
No. of vacancies:
Salary: $83,590 per year
Employment Type: Full time
Location: C09 – Richview TS – 65 Kelfield Street, Rexdale, ON M9W 5A3
Job description
- Candidates will assist with day-to-day telecommunications operations, analysis, and troubleshooting.
- They will prepare knowledge base or job aid documents and process maps for all of Acronym’s products and services.
- They will have proven call center experience in the operation of all Voice Applications.
- They are responsible for working knowledge on tools such as D365, ServiceNow.
Job requirement
- Candidates must be willing to cover the working hours spread over two shifts.
- They must have the ability to multitask within different software systems.
- They must be able to communicate effectively and appropriately.
- They are responsible for following standard processes, use departmental tools.
- They will prepare customer reports and use departmental systems.
Work setting
- Candidates must have experience with various software applications such as MS Office and Excel skills.
- They must have an understanding of customer surveys.
Benefits
- Candidates will get opportunities for learning and training.
- They will get a high salary package.
- They will get a secure environment.
How to apply
If you want to join the company and get the post you have the opportunity to register yourself and get the post easily. Click the link and apply fast.