BC Public Service situated in Victoria, BC V9B 6X2 CA is currently looking for applications for the role of Program Support Clerk who is a self-motivated individual with excellent interpersonal skills. The selected candidate must start work promptly. The available position is for a regular or full time job.

Employer Name: BC Public Service
Position: Program Support Clerk
No. of vacancies: 1
Salary: $54,684.22 – $61,647.97 annually
Employment type: Regular, Full-time
Location: Victoria, BC V9B 6X2 CA

Also hiring: Construction labourer

Job Description

The candidate will be responsible for processing accounts payable and receivable documents and entering service provider and payment information into the Integrated Case Management system and/or Corporate Accounting system for payment processing.
The candidate will be responsible for providing verbal and written information regarding program policies and procedures to staff, clients, the public, and service providers.
The candidate will be responsible for receiving and screening incoming telephone calls in a call centre environment, answering general inquiries, providing case information to clients, directing calls to appropriate staff or units, and taking messages as required.
The candidate will be responsible for tracking requests, ensuring compliance with legislated timelines, identifying issues, and recommending appropriate solutions.
The candidate will be required to manage difficult client interactions and de-escalate situations involving upset or angry clients.
The candidate will be responsible for entering information and data into computer systems.
The candidate will be responsible for carrying out records management duties, including filing documents and preparing files for offsite storage or submission of audit documentation to Ministry Finance.
The candidate will be responsible for opening, sorting, and distributing incoming mail and preparing outgoing correspondence by fax, mail, and email.

Job Requirements

The candidate must possess a high school diploma or an equivalent credential, such as a Dogwood Diploma, GED, or Canadian Adult Education Credential (CAEC).
The candidate must have a minimum of six (6) months of experience, gained within the last three (3) years, providing client or customer service.
The candidate must have a minimum of six (6) months of experience, obtained within the last three (3) years, processing financial transactions, including checking invoices for accuracy, completing routine payment documents, and resolving payment issues.
The candidate must have experience utilizing a variety of computer software programs, including MS Office Suite applications such as Word, Excel, and Outlook, to create, edit, and enter information.
Preference may be given to applicants with a minimum of six (6) months of experience, gained within the last three (3) years, in an administrative or clerical role in an office setting.
Preference may be given to applicants with experience using ICM and/or CAS applications.
Preference may be given to applicants with data entry experience.
The candidate must be located in British Columbia at the time of employment.

Additional information

Security and safety

The candidate must successfully complete a Criminal Record Check (CRC) as a condition of employment.

Benefits

The candidate will have the opportunity to join a team that offers an innovative, inclusive, and rewarding workplace.
The employer will provide reasonable accommodations across all stages of the hiring process, including during assessment and selection.

How to Apply

If you are interested in applying, please submit your application through the provided channels or options.

Online

https://bcpublicservice.hua.hrsmart.com/hr/ats/JobSeeker/applyTo/123527