GEC Service Recovery Educator

lululemon is located at British Columbia, Canada. The company is currently looking for applications for the role of GEC Service Recovery Educator. We are seeking a self-disciplined individual with exceptional interpersonal skills. The chosen applicant will be required to join and begin their duties as soon as possible. This is a contract position.

Employer Name: lululemon
Position: GEC Service Recovery Educator
Salary: $17.20 – $23.77 CAD per hour
Employment type: Contract
Location: British Columbia, Canada

Also hiring: Administrative assistant

Job Description

• The candidate will be responsible for delivering a world-class guest experience through all GEC communication channels, including phone, live chat, email, and text.
• The candidate will be responsible for resolving guest concerns and inquiries by demonstrating empathy, active listening, and effective communication.
• The candidate will be responsible for achieving quality guest interaction standards while meeting schedule adherence and efficiency targets.
• The candidate will be responsible for maintaining a high level of knowledge of lululemon policies, procedures, and product information.
• The candidate will be responsible for multitasking across multiple systems to process orders, arrange returns, communicate program information, and troubleshoot issues supporting the ecommerce business.
• The candidate will actively participate in ongoing development, career pathway, and performance discussions to strengthen job-related skills.
• The candidate will actively contribute to an inclusive work environment by supporting the organization’s Inclusion, Diversity, Equity, and Action (IDEA) initiatives and priorities.

Job Requirements

• The candidate must have a minimum of one year of customer service experience.
• The candidate will have contact centre experience, which is considered an asset.
• The candidate must commit to completing 2.5 weeks of full-time training and demonstrate the ability to learn new applications and systems.
• The candidate must possess exceptional customer service skills with excellent verbal and written English communication abilities.
• The candidate must be able to build genuine connections with guests and resolve inquiries over the phone.
• The candidate must have strong prioritization and time management skills and be able to manage multiple guest conversations simultaneously through live chat.
• The candidate must possess intermediate to advanced computer skills, including proficiency in Microsoft Office, the ability to type at least 50 words per minute, and strong internet navigation skills.
• The candidate must be responsible, dependable, demonstrate a strong work ethic, work independently, and meet availability requirements.
• The candidate must be able to work on a computer for up to 8 hours per day.

Additional information

Work conditions

• The candidate will be required to work shifts scheduled between 7:00 a.m. and 9:30 p.m. PST (10:00 a.m. to 12:30 a.m. EST) on weekdays and 7:00 a.m. to 6:30 p.m. PST (10:00 a.m. to 9:30 p.m. EST) on weekends.
• The candidate must be fully available during operating hours and work rotating shifts on either Sunday through Thursday or Tuesday through Saturday.

Benefits

If you are interested in applying, please submit your application through the provided channels or options.

Online