Royal Bank of Canada based in 7101 AV DU PARC:MONTRÉAL is inviting applications from suitable candidates for the position of Bilingual Credit Management Resolution Officer who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The position is for a full-time role.
Employer Name: Royal Bank of Canada
Position: Bilingual Credit Management Resolution Officer
Salary: $90,000 – $114,000 CAD per year
Work hours/week: 37.5
Employment type: Full-time
Location: 7101 AV DU PARC:MONTRÉAL
Also hiring: Retail store supervisor
Job Description
- The candidate will be required to contact clients via outbound calls regarding outstanding payments on credit cards and personal and business accounts.
- The candidate will be required to educate and provide advice on credit solutions and negotiate tailored payment arrangements for overdue accounts to meet clients’ financial obligations.
- The candidate will be required to focus on helping clients when they need support most by responding empathetically and offering solutions based on their financial situation.
- The candidate will be responsible for resolving problems at the first point of contact in a friendly and helpful manner while maintaining relationships with partners to work as one RBC.
- The candidate will be required to contribute to team results by supporting colleagues in meeting client needs.
- The candidate will be responsible for managing risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
Job Requirements
- The candidate must possess proven skills in interpersonal communication and problem resolution.
- The candidate must have the ability to build rapport while offering the right solutions for clients and mitigating risk.
- The candidate must demonstrate a desire to build exceptional client experiences and show passion and curiosity in helping clients meet their needs and resolve concerns.
- The candidate will be required to communicate fluently in both English and French.
- The candidate must have flexibility to work various shifts that meet client needs, Monday to Friday 8AM–11PM EST and Saturday 8AM–7PM EST.
- The candidate must have past experience in a customer service role where they provided a variety of needs-based solutions.
- The candidate must have strong negotiation skills.
- The candidate must have experience working in a team and metrics-based performance environment.
- The candidate must have previous experience working in a Contact/Call Centre and in a fast-paced financial and/or service industry.
- The candidate must be fluent in Cantonese and/or Mandarin to serve clients in the community with those language needs.
Benefits
- The candidate will receive a comprehensive Total Rewards Program that includes bonuses, flexible benefits, competitive compensation, and stock where applicable.
- The candidate will be provided with a world-class training program in financial services.
- The candidate will have access to excellent career development and a variety of job opportunities across business and geographies.
- The candidate will be guided by leaders who support development through coaching and managing opportunities.
- The candidate will have the opportunity to work in a dynamic, collaborative, progressive and high-performing team.
How to Apply
If you have a keen interest in applying, kindly utilize the provided alternatives to submit your application.