Service Advisor helps customers kind of navigate the whole vehicle service process and it also acts as this important link between Tesla owners and the service department. Located in Laval, this role is mostly about ironing out customer concerns, following the service progress and supporting a more positive ownership experience, even when things get a bit messy.
Basically, it blends customer support with service coordination in the automotive sense. Day to day you are answering questions, logging service details, sharing vehicle status updates and assisting in getting the vehicles ready before they come back to customers.
Tesla is known for developing some of the world’s most advanced electric vehicles and creating a workplace that supports employee growth and innovation. Team members receive a competitive benefits package and the chance to work with leading EV technology. Check out the job post below to learn more.
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Employer Details
Company Name : Tesla
Location : Laval, Quebec, Canada
Salary :
Service Advisor I – $18.00 – $27.00/hour
Service Advisor II – $20.00 – $30.00/hour
Service Advisor III – $23.20 – $34.80/hour
Job Type : Full time
Start date : As soon as possible
Benefits : Health coverage, dental care, vision coverage, life insurance, disability protection, RRSP contributions, employee share purchase plan, employee assistance support, parental programs, paid leave, public holidays, Tesla family benefits, fitness savings, staff discounts and additional employee perks.
Job Description
- Service Advisor is a customer focused position within Tesla’s Vehicle Service division.
- The role is based in Laval, Quebec.
- This is a full time position.
- The position involves frequent interaction with customers and service teams.
- The role supports the delivery of high quality service for Tesla vehicle owners.
- Employees work with modern electric vehicle technology and customer care processes.
Responsibilities
- Respond to customer calls, emails and in person visits regarding service concerns.
- Return missed calls and emails promptly.
- Assess technical concerns and escalate complex issues to service leadership when needed.
- Record customer issues and service details in dealership management systems.
- Guide customers through repair updates and completed service summaries.
- Communicate estimated completion times and provide regular vehicle status updates.
- Coordinate vehicle preparation before customer delivery.
Requirements
- Strong knowledge of vehicle maintenance methods, repair techniques, parts, tools and materials.
- Work background using workshop tools, hand power tools and automotive testing equipment.
- Understanding of basic automotive repair and maintenance practices.
- Can work with dealership management systems, Microsoft Outlook and Microsoft Office applications.
- Can communicate daily in English with staff and customers across Canada.
- Must hold a Canadian Class 5 or G or G2 drivers license.
How to Apply?
Ready to explore this position further? Visit the link below to review the complete posting.