Service Advisor is a customer focused vehicle service role that helps Tesla owners throughout the repair and maintenance process. The position combines customer support with service to deliver a smooth and positive service experience.
In this role you will handle customer concerns, help keep vehicle owners up to date about repair progress and coordinate with the service teams so they can resolve technical issues. The job needs a mix of technical knowledge and solid people interaction skills, so you can support customers in a steady and clear way.
Tesla offers a modern, growth focused workplace that is built around innovation and electric vehicle technology. Employees work side by side with talented professionals, get competitive compensation and contribute to a company pushing the shift toward eco-friendly ways. Here take a look at the job post below.
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Employer Details
Company Name : Tesla
Location : Laval, Quebec, Canada
Salary :
Service Advisor I – $18.00 – $27.00/hour
Service Advisor II – $20.00 – $30.00/hour
Service Advisor III – $23.20 – $34.80/hour
Job Type : Full-time
Start date : As soon as possible
Benefits : Company funded medical coverage, dental coverage, vision coverage, life insurance, disability protection, retirement savings plan with company contributions, employee share purchase plan, financial wellness programs, employee assistance services, parental support programs, paid vacation, paid sick leave, paid public holidays, Tesla Babies program, Tesla merchandise savings, fitness offers, employee rewards program.
Job Description
- Service Advisor is a customer service role that also helps with vehicle support.
- This is a full time position that is based in Laval.
- The role supports customers throughout vehicle maintenance and repair visits.
- The position combines customer care with service.
- The work environment is fast and focused on customer satisfaction.
Responsibilities
- Respond to phone calls, emails and in person customer visits.
- Return missed calls and emails within five minutes.
- Review technical concerns and forward complex issues to service leadership.
- Record customer concerns and service details in the dealership management system.
- Process service transactions and explain repair details to customers.
- Provide repair status updates and estimated completion times.
- Track customer vehicles throughout the service process.
- Coordinate vehicle preparation before customer delivery.
Requirements
- Strong knowledge of vehicle maintenance and repair methods, tools, parts, and materials.
- Work background using hand tools, workshop equipment, and automotive testing equipment.
- Strong knowledge of automotive repair and servicing techniques.
- Can work with dealership managing systems, Outlook, and MS Office.
How to Apply?
Here, you can visit the link below to review the complete job posting.