Lululemon is a global athletic apparel brand known for their technical fabrics, functional designs, and creating authentic connections in the community. Lululemon has a focus of being inclusive, supportive and a place to grow and develop your career.

The Senior Technology Manager is responsible to lead and deliver key infrastructure programs for lululemon globally.

The Global Network & Infrastructure sustains and maintains the foundational systems that keep all lululemon applications and offices functioning. They manage and maintain the services, functionalities and features of the following products: global networks, authentication, device management, video surveillance, access control and Office 365 configuration.

These foundational products and services are crucial to lululemon’s operational success across the globe and communicate lululemon’s commitment to people, innovation and sustainable impact.

Also hiring: Kitchen helper

Employer Details

Company: Lululemon
Location: Vancouver, British Columbia, Canada
Salary: CAD $158,900 – CAD $205,000 per year
Job Type: Full-time
Start Date: As soon as possible
Benefits: Paid time off, Savings and retirement plan matching, Generous employee discount, Fitness & yoga classes, Extensive catalog of development course offerings, People networks, mentorship programs, and leadership series

Job Description

A senior technology manager is a leadership role for Global Infrastructure program delivery.
This role sits inside the Global Network & Infrastructure team.
The leader will be held responsible for influencing and delivering the systems that form the foundation for lululemon’s applications and offices around the world.
Key areas of responsibility will include global networks, authentication services, device management, and the configuration of office systems.
The leader will also manage video surveillance and access-control service areas for physical security.
The manager is expected to work across regions and teams to coordinate the infrastructure work globally.
There is an emphasis on the strategic leadership and program delivery, while focusing on how to build these infrastructures to better support lululemon’s growing needs.

Responsibilities

Serve as a key technology leader driving enterprise-level, global infrastructure programs, ensuring strategic alignment across business, Tech Foundations, Tech PMO, and leadership teams.
Oversee capital programs ($12–20M) and operational programs ($3–5M), managing vendors, evolving standards, and ensuring efficient program execution.
Lead design and engineering programs for core infrastructure platforms using agile practices, including network connectivity, authentication and directory services, video surveillance, device management for 60,000+ devices, and Office 365 configurations.
Manage 200–500 annual site delivery projects through waterfall methodologies, covering new office/store/DC setups, remodels, and large-scale device refresh programs.
Direct management of office hardware (laptops, monitors, printers, meeting room technologies) from end-to-end, in collaboration with asset management, vendor management, procurement, depot, repair, and recycling.
Recruit, develop, and manage a team of 20-25 program and project managers; implement and encourage an inclusive, collaborative, high-performance culture and delivery practice.
Ensure programs/projects meet business functions, provide strategic view of future needs; ensure visibility of technology risk to the organization and future opportunity.
Act as a conduit between Tech Foundations and the TPMO to meet standards; contribute to enterprise business reviews; manage internal governance processes (MBR).
Manage vendor performance by managing schedules to monitor contractual & SLA compliance; support RFI/RFP cycles to compare competitive pricing, service, and quality.
Lead, at the department level, the program reporting processes; steward data collection processes to ensure accuracy and timeliness during program & project reporting; ensure the reporting initiatives support transparency, forecasting, and real-time decision-making.
Perform financial steward oversight, risk management, and value realization management over the portfolio; ensure that projects have sufficient funding, program/project OKRs are defined, clear, and measured .
Establish and manage portfolio-level integration and dependencies across infrastructure teams and cross-discipline partners, embedding into backlogs as appropriate.
Drive stakeholder management across Infrastructure and Tech Foundations portfolios, ensuring strong communication and alignment.
Support annual planning processes by preparing accurate OPP submissions and future-focused planning inputs.
Champion a culture of innovation, learning, inclusion, and high performance within the infrastructure program delivery organization.

Requirements

Bachelor’s degree and/or equivalent experience in the information technology field.
8+ years of experience delivering and supporting technology that enables key business priorities, including 5+ years leading teams across multiple locations
Preferred experience leading teams in project/portfolio management, software license management, or network circuit management.
Experience managing large, complex programs across global, fast-paced environments; experience in the retail sector would be a plus.
Demonstrated experience of building and leading high performing teams while achieving a balance between modernization and operation delivery.
Outstanding stake and vendor management skills for achieving results and building strategic partnerships.
Experience managing a budget of capital/operating expense budgets greater than $5M and driving spend efficiencies.
Takes personal accountability and thinks more entrepreneurial and innovative when faced with problems.
Honest, kind, and integrity-based communication.
Leads with courage and celebrates growth over fear.Build strong relationships centered around people and connection.
Brings joy, fun, and humility to the workplace.

How to Apply?

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