Senior Technology Manager

lululemon located at Vancouver, BC is currently accepting applications for the position of Senior Technology Manager – Program & Operations, Checkout Services. The company is looking for a motivated individual with strong interpersonal skills who is ready to start as soon as possible. The employer is offering a full-time position.

Employer Name: lululemon
Position: Senior Technology Manager – Program & Operations, Checkout Services
Salary: $171,800 – 225,500 annually
Employment type: Full-time
Location: Vancouver, BC

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Job Description

• The candidate will lead and develop a high-performing Program & Operations team, including Program Managers and Operations specialists.
• The candidate will be responsible for managing end-to-end execution of cross-functional programs to achieve defined business outcomes.
• The candidate must coordinate cross-functional delivery by managing dependencies, removing blockers, and maintaining alignment across Product, Engineering, SRE, and Business teams.
• The candidate will lead planning and prioritization across initiatives, balancing roadmap commitments, capacity, and KTLO needs.
• The candidate will align cross-functional teams on priorities and trade-offs, ensuring focus on highest business impact work.
• The candidate will be required to manage operational excellence rhythms, including incident reviews, RCA follow-through, and continuous improvement of service health and reliability.
• The candidate will establish governance frameworks including operating cadence, decision-making structures, and escalation paths.
• The candidate will be required to manage risk and dependency management, proactively identifying issues and driving timely resolution across teams.
• The candidate must ensure visibility through standardized reporting, dashboards, and executive-ready communication on status, risks, and outcomes.
• The candidate must ensure production readiness and release coordination, partnering with teams to enable smooth, predictable launches.
• The candidate must track and drive key operational and delivery metrics (e.g., reliability, cycle time, incident trends, SLA adherence).
• The candidate will be required to collaborate with Product and Engineering leadership to translate strategy into executable plans and measurable outcomes.
• The candidate will be required to lead continuous improvement initiatives across delivery and operational processes to increase efficiency and predictability.
• The candidate will be required to build a culture of accountability, transparency, and execution discipline across programs and operations.

Job Requirements

• The candidate must hold a Bachelor’s degree and/or applicable experience in the information technology field.
• The candidate must have 10+ years of experience in program management, operations, or delivery leadership within technology-driven organizations.
• The candidate must demonstrate a proven track record of leading large, complex, cross-functional programs with multiple dependencies and stakeholders.
• The candidate must have strong experience in operational excellence, including incident management, RCA processes, and driving reliability improvements in partnership with engineering teams.
• The candidate must demonstrate the ability to drive execution across teams without direct authority, influencing senior stakeholders and aligning priorities.
• The candidate must have experience with planning and prioritization at scale, including quarterly/annual planning, capacity management, and balancing roadmap vs. KTLO work.
• The candidate must have a solid understanding of software development lifecycle (SDLC) and modern delivery practices (Agile, Lean, or hybrid), without requiring hands-on coding.
• The candidate must have strong analytical and problem-solving skills, with the ability to use data and metrics to drive decisions and improvements.
• The candidate must have excellent communication skills, with experience presenting program status, risks, and trade-offs to senior leadership and executives.
• The candidate must have experience building and leading high-performing Program/Operations teams, including coaching, performance management, and career development.
• The candidate must have the ability to establish governance, processes, and operating rhythms that improve execution consistency and transparency.
• The candidate must have experience in retail, eCommerce, or high-scale customer-facing platforms as a strong plus.
• The candidate must acknowledge the presence of choice in every moment and take personal responsibility for their actions and decisions.
• The candidate must possess an entrepreneurial spirit and continuously seek innovative ways to achieve strong results.
• The candidate must communicate with honesty and kindness while encouraging others to do the same.
• The candidate must lead with courage, recognizing that the possibility of greatness is greater than the fear of failure.
• The candidate must foster connection by putting people first and building trusting relationships.
• The candidate must integrate fun and joy into their way of working while maintaining a balanced and positive approach.
• The candidate must be legally authorized to work in Canada.

Additional information

Work conditions

• The candidate will be required to support in-person collaboration and connection as an essential part of the company culture.
• The candidate will be required to perform work onsite for a minimum of 4 days per week.

Benefits

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