Senior Manager

lululemon located at Vancouver, BC is currently accepting applications for the position of Senior Manager, P&C Process Optimization. The company is looking for a motivated individual with strong interpersonal skills who is ready to start as soon as possible. The employer is offering a full-time position.

Employer Name: lululemon
Position: Senior Manager, P&C Process Optimization
Salary: $145,000-$190,300 annually
Employment type: Full-time
Location: Vancouver, BC

Also hiring: Post Office Assistant-Term

Job Description

Leadership & Team Management

• The candidate will lead, coach, and develop a team of Business Analysts responsible for facilitating P&C process design and ongoing process optimization.
• The candidate must promote continuous improvement, innovation, and collaboration throughout daily operations and team activities.
• The candidate will lead the team’s engagement and interaction model with COE business process owners, ensuring a strong partnership and consultative model.

Process Design & Optimization

• The candidate will be responsible for consulting with People & Culture (P&C) Centres of Excellence (COEs) and business process owners to identify, prioritize, and optimize key business processes.
• The candidate will develop the P&C process optimization playbook, including best practices, standards, and tools for current-state process mapping, identifying needs and opportunities, facilitating future-state process design, and confirming business requirements.
• The candidate must evaluate existing P&C processes and recommend improvements that promote consistency, efficiency, and scalability across the organization.
• The candidate will ensure that P&C processes meet compliance, risk, and audit requirements across jurisdictions.
• The candidate will evaluate emerging technologies, including AI, RPA, and chatbots, for applicability in HR processes and identify opportunities for automation and platform enablement.
• The candidate will ensure that process improvements align with business objectives, P&C strategic priorities, the P&C service delivery model, and employee experience expectations.
• The candidate must work closely with P&C Platforms and Technology teams to support the implementation of optimized process solutions.
• The candidate will build strong relationships with COEs and business process owners to influence the process optimization roadmap and identify pain points and improvement opportunities across workforce segments and geographies.
• The candidate will support the identification and enrolment of key stakeholders in process optimization efforts.
• The candidate will support implementation efforts through partnership with project delivery and change management teams, including the clear communication of process changes and benefits.

Governance & Measurement

• The candidate will develop and maintain the P&C process optimization playbook, including frameworks, standards, working models, and interaction models with stakeholders such as business process owners.
• The candidate will develop and maintain the P&C process taxonomy and identify corresponding business process owners.
• The candidate will establish process optimization KPIs to measure process efficiency, effectiveness, and employee experience impact.

Job Requirements

• The candidate must possess a Bachelor’s degree in Business, Human Resources, or a related field.
• Candidates with a Master’s degree are considered an asset for this position.
• The candidate must have 8+ years of experience in HR operations, process improvement, or business analysis.
• The candidate must demonstrate proven experience leading teams and driving cross-functional initiatives.
• The candidate must possess strong knowledge of HR processes and systems/platforms such as Workday.
• The candidate must possess a strong understanding of P&C functional areas and operating models.
• The candidate must have experience with process design or process engineering using tools such as Visio, Miro, Lucidchart, or similar applications.
• The candidate must demonstrate familiarity with automation tools such as RPA and workflow automation platforms.
• The candidate must possess excellent communication, facilitation, and stakeholder management skills.
• The candidate must possess an analytical mindset with a focus on data-driven decision-making.
• The candidate must have change management experience in HR transformation programs or initiatives.
• The candidate must possess strong organizational, analytical, facilitation, and executive communication skills.
• The candidate must possess strong leadership skills with the ability to align stakeholders from project team level to executives.
• The candidate must acknowledge the presence of choice in every moment and take personal responsibility for their actions and decisions.
• The candidate must possess an entrepreneurial spirit and continuously seek innovative ways to achieve strong results.
• The candidate must communicate with honesty and kindness while encouraging others to do the same.
• The candidate must lead with courage, recognizing that the possibility of greatness is greater than the fear of failure.
• The candidate must foster connection by putting people first and building trusting relationships.
• The candidate must integrate fun and joy into their way of working while maintaining a balanced and positive approach.
• The candidate must be legally authorized to work in Canada.

Additional information

Work conditions

• The candidate will be required to support in-person collaboration and connection as an essential part of the company culture.
• The candidate will be required to perform work onsite for a minimum of 4 days per week.

Benefits

Kindly use the given options to submit your application, if you are interested.

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