Project Manager (Visitor Experience) is a leadership role that helps make memories across Toronto’s destination parks, usually through events, partnerships and visitor focused programs. The job supports projects that make the parks feel more welcoming, more engaging and generally more enjoyable for both residents and visitors.
In this position you’re expected to lead visitor experience projects, work on business initiatives, build partnerships and also look through visitor feedback so services can keep getting better. You will manage budgets, put together reports and help move forward the long term plans for destination parks, including Biidaasige Park.
The City of Toronto provides an inclusive work place where innovation, growth and public service matter, every single day. Employees get trusted with meaningful projects that improve city spaces, so take a look at the job posting below and see if this role might be the right fit for you.
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Employer Details
Company Name : City of Toronto
Location : Toronto, Ontario, Canada
Salary : $103,431.00 – $141,247.00 annually
Job Type : Full time
Start date : As soon as possible
Benefits : Hybrid work program, competitive salary, permanent position, work life balance, career growth, meaningful public service work, inclusive workplace, professional development, engaging projects, modern work environment
Job Description
- Project Manager (Visitor Experience) is a full time permanent position that leads visitor experience projects across Toronto’s destination parks.
- The role supports projects involving events, partnerships and business growth and visitor engagement.
- The role offers competitive pay and is based at Toronto City Hall.
- You will work with City teams, Indigenous partners, businesses and public sector partners on visitor experience initiatives.
- The position focuses on creating welcoming park experiences through strategic planning and continuous improvement.
Responsibilities
- Identify and support new business initiatives that improve visitor experiences and long term park success.
- Plan, deliver and review projects, events and visitor programs from start to finish.
- Support visitor experience plans and destination park strategies.
- Review visitor feedback, participation data and performance results to improve services.
- Manage project budgets, contracts, revenue tracking and spending.
- Prepare project plans, business cases, reports and briefing notes and recommendations.
- Oversee agreements and contracts and partnership arrangements.
- Work with internal and external partners to support marketing and promotional work.
- Research visitor trends, industry practices and new ideas for destination parks.
- Lead project teams and coordinate work across divisions and partner groups.
- Represent the division at meetings with senior leaders and elected officials and partners.
- Prepare reports and presentations for City Council.
- Provide guidance to staff, consultants and contractors and project teams.
Requirements
- Post secondary education in visitor experience, customer experience, tourism, destination management, event management, business, public administration, communications, recreation, urban planning, hospitality, marketing or a related field, or an equivalent combination of education and work background.
- Solid work background leading complex visitor experience, tourism, destination management, event management, partnership development or business development projects.
- Solid work background applying visitor experience, customer experience, service design or destination management principles to improve programs and services.
- Solid work background using visitor feedback, research and performance data to review results and support informed decisions.
- Solid work background working with government agencies, Indigenous groups, cultural institutions, tourism companies, businesses, sponsors and other partners.
- Strong knowledge of visitor experience, destination management, tourism, recreation, public space activation and industry trends.
- Can identify and support partnerships, sponsorships and revenue generating initiatives.
- Can establish performance measures, review outcomes and improve services over time.
- Excellent interaction, presentation and relationship building skills can work with senior leaders, elected officials, partners and the public.
- Strong strategic thinking skills that can develop practical and creative solutions.
- Strong project management, planning and problem solving skills can manage several priorities and complex projects.
- Well versed in MS Suite.
- Knowledge of municipal legislation, procurement, occupational health and safety and labour relations is an asset.
- Can work including evenings, weekends and holidays when required.
How to Apply?
Want to help shape what’s next for Toronto’s destination parks? Go to the official job posting using the link below and submit your application.