The Manager Business Transformation & Change Management role with City of Toronto focuses on leading large business improvement and risk management projects across City divisions. The position supports planning, policy development and change management work tied to the City’s Enterprise Risk Management initiatives.
This role works closely with senior leadership, divisional teams and external partners to guide technology changes, risk reviews and modernization projects. The job involves managing programs, developing strategies, looking over risks and just helping the divisions to improve their business processes and the way service gets delivered, basically making things work smoother.
City of Toronto is recognized for a supportive workplace, an inclusive culture and for doing meaningful public sector work that feels impactful to people. Employees take part in important citywide projects, work with experienced leadership teams and contribute to long term improvements across Toronto services, so review the posting below for full details.
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Employer Details
Company Name : City of Toronto
Location : Union Station, 65 Front St. W. Toronto, Ontario, Canada
Salary : $126,000-$176,140
Job Type : Full Time
Start date : As soon as possible
Benefits : Permanent municipal role, impactful sustainability projects, inclusive workplace culture, leadership responsibilities, long term career stability, public sector pension environment, exposure to citywide infrastructure initiatives.
Job Description
- This is a full time temporary 12 month position with 35 hours per week from Monday to Friday.
- The role is based at Union Station in Toronto within the Chief Financial Officer’s Office.
- Staff work with senior leadership teams, divisional management and external partners on modernization projects.
- The position includes policy development, business transformation planning and change management support.
- Employees work in a professional office environment focused on long term service improvements and operational planning.
Responsibilities
- Develop and review Enterprise Risk Management policies, programs and processes.
- Create work plans, tools and change management strategies.
- Establish program goals, project procedures and performance measures.
- Lead risk discussions with senior leadership and divisional partners.
- Provide strategic advice on governance, risk management and planning.
- Manage, train and support staff within the unit.
- Prepare and manage annual program budgets.
- Monitor major projects and provide recommendations to leadership teams.
- Develop solutions for technology led business transformation projects.
- Support large scale divisional modernization initiatives.
- Manage technology related changes through training and communication plans.
- Develop quality management standards, policies and best practices.
- Manage hardware, software and technology tool acquisitions.
- Lead change management rollout activities and staff education sessions.
- Research and recommend new technologies, tools and improvement strategies.
- Build partnerships with divisional teams and partners.
- Represent divisional interests on corporate committees and projects.
- Coordinate service agreements, project charters and divisional agreements.
Requirements
- Must hold a university degree in Finance, Accounting, Business Administration or a related field.
- CRM, CIP or PMP certifications would be considered an asset.
- Must have 5 plus years of work history in strategic risk management, planning, mitigation and governance practices.
- Strong knowledge of Enterprise Risk Management frameworks such as ISO 31000 is required.
- Strong leadership skills with work history guiding cross functional teams and supporting continuous learning are required.
- Must show strong judgement and initiative when reviewing risks, trends and operational issues.
- Can work with managing multiple complex projects involving different partners, timelines and budgets.
- Strong knowledge of internal controls and governance practices is required.
- Must have work history developing and implementing strategic policies and business practices.
- Demonstrated work history conducting risk assessments, workshops, training sessions and risk facilitation activities is required.
- Strong interaction skills and relationship building skills with senior leadership, political representatives and stakeholders are required.
- Must be comfortable presenting complex and sensitive information to senior leadership teams.
- Strong knowledge of budget management and financial controls for large projects is required.
- Strong review and problem solving skills with the capacity to manage risks and resolve operational conflicts are required.
- Work history applying change management strategies to improve service delivery and accountability is required.
- Demonstrated work history supporting governance frameworks, financial policies and organizational controls is required.
How to Apply?
Read through the official company posting and submit your application. Use the link below to learn more about the role and apply directly with the City of Toronto.