The IT Operations Analyst III position is a full-time opportunity onsite in Montreal, Quebec with the Technology Solutions team at TD Bank. The operator will be entrusted to offer first-level technical operations support and reliable tech assistance to internal staff members. This position requires the individual to work 37.5 hours weekly in the office.
TD Bank is known for its consistent efforts in establishing a friendly work environment where the staff is honored and given a chance to advance their knowledge. The company offers an extensive variety of rewards, professional development, and strong collaborative culture and learning through teamwork.
TD Bank being among the leading financial institutions of North America also endorses diversity, well-being and career development. If you are willing to join an energetic tech team, please check the job details below.
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Employer Details
Company Name : TD Careers
Location : Montréal, Quebec, Canada
Salary : $59,500 – $84,000 CAD
Job Type : Full Time
Start date : As soon as possible
Benefits : base salary, variable compensation, health and well-being perks, savings and retirement benefits, vacation time, banking privileges, career growth, reward and recognition systems, training help, mentoring opportunities, work-life balance support, inclusive culture
Job Description
- IT Operations Analyst III providing first-level technical operations support and IT colleague support in Montreal.
- The position is full-time, onsite with 37.5 hours per week and participation in a cooperative team environment.
- Dealing with hardware, software, and application problems to help TD employees with their technical issues.
- Supports the delivery of services, identification of issue trends, and escalation of technical issues with wide impact.
- Works in a group of support professionals who are committed to providing high-quality support and continuous improvement.
- Presents a path for development in a very generous work environment that emphasizes learning and career progression.
Responsibilities
- Responsible for providing technical support in person to TD personnel and contractors regarding both software and hardware problems.
- Make sure that the service provided is of the highest quality by solving incidents and putting customers’ satisfaction first.
- One of the tasks is to inform the end users about the technology processes and the access procedures.
- Troubleshoot, diagnose and assist in the repairing of devices and systems.
- Spotting trends and making suggestions for improvements; also, I have the power to escalate issues that have a wide impact.
- Support the availability of applications/systems through monitoring and carrying out simple operational tasks.
- Collaborate with my colleagues in a team-oriented, onsite setting.
Requirements
- Communication skills are already excellent in both writing and speech.
- In order to fit the changing business requirements, is flexible enough to adjust his/her work schedule.
- Technical savvy has been paired with good customer support skills.
- Familiarity with Microsoft 365 products like Outlook Word Excel etc. is a must.
- CompTIA A+ certification along with related schooling would be a plus.
How to Apply?
Click here to know more about the job posting and apply at TD.