In the Emergency Medical Dispatcher role, you support Toronto Paramedic Services by managing sudden urgent situations, guiding callers through clear emergency steps and dispatching paramedic teams when it’s truly needed. This fast paced role is carried out inside the Central Ambulance Communications Centre with dispatch systems, multi screen computer tools and emergency response technology.

The City of Toronto provides a supportive and professional workplace focused on public safety, training and strong teamwork. Employees become part of an important frontline service that directly supports residents across Toronto, so review the official posting below for complete details.

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Employer Details

Company Name : City of Toronto
Location : Toronto City Hall, 100 Queen Street West, Toronto, Ontario, Canada
Salary : $96,566- $132,880
Job Type : Full Time
Start date : As soon as possible
Benefits : Frontline public safety work, advanced emergency response training, supportive dispatch teams, meaningful city service role, professional work environment, hands on emergency communications experience, inclusive company culture, varied daily work, strong public sector support, career development training

Job Description

This is a full time temporary 12 month role with rotating 12 hour shifts including days, nights, weekends and holidays.
The position is based at Fire and Paramedic Headquarters and EMS Station 53 in Toronto.
The role includes emergency call taking, patient triage and coordination of paramedic responses across the city.
Employees work closely with paramedics, allied emergency services and dispatch teams in a fast moving public safety environment.

Responsibilities

Receive and process emergency and non emergency ambulance service requests.
Provide customer service support to callers, co-workers and emergency personnel.
Supervise emergency incidents using the Medical Priority Dispatch System.
Dispatch emergency medical and support vehicles to active calls.
Monitor dispatch systems, communication tools and vehicle locations continuously.
Coordinate non emergency transfers and out of town requests.
Confirm caller information and enter details into dispatch systems.
Share updated information with dispatch teams and allied agencies.
Follow all dispatch protocols, procedures and training standards.
Maintain communication with neighboring ambulance communication centres.
Build cooperative working relationships with emergency service personnel.
Meet Toronto Paramedic Services and Ministry of Health performance standards.
Protect patient information according to PHIPA regulations.

Requirements

Must hold a Grade 12 diploma or approved equivalent education and work history combination.
Postsecondary education in areas such as 911 telecommunications, paramedicine, nursing, social services, psychology, fire services or police foundations would be considered an asset.
Considerable work history in fast paced and complex customer service environments is required.
Must hold a current CPR Level C certification issued no earlier than September 16, 2025 before the start date.
You must finish the Advanced Emergency Medical Dispatcher certification through IAED, before you start employment before the job actually begins.
You must type at least 35 words per minute with 90% correctness, meaning very few errors and steady accuracy.
Strong written and verbal English interaction skills under stressful conditions are required.
You have to be willing to study and keep a strong grip on Toronto streets, highways, transit systems and nearby medical facilities.
Must be comfortable working for long periods connected to dispatch systems and telephones.
Hearing and vision suitable for dispatch work including colour vision are required.
Can work with handling public relations matters professionally with callers, emergency personnel and co workers.
Must be comfortable using dispatch systems, decision support software and radio communication systems.
Can work with handling confidential information and protected records responsibly.
Strong decision making skills during emergency situations are required.
Must be comfortable responding to rapidly changing situations and technology systems.
Can work with applying learned dispatch skills in real time situations.
Strong interaction skills and teamwork skills are required.

How to Apply?

Check the complete position particulars by going through the company link below and apply. Go to the official posting page so you can learn more about how the recruitment pathway works.

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