Customer service agent
Bankes Holdings based in Etobicoke, ON is inviting applications from suitable candidates for the position of Customer service agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Part time leading to full time job. The candidate must work from 11:00 a.m. to 19:00 p.m. The candidate will also have the option of working remotely.
Employer Name: Bankes Holdings
Position: Customer service agent
No. of vacancies: 2
Salary: $17.00 to $20.00 hourly (to be negotiated) 30 hours per week
Employment type: Permanent employment, Part time leading to full time
Location: Etobicoke, ON; Remote work available
Job Description
- The candidate will be expected to access and process data.
- The candidate will be expected to respond to customer complaints or concerns.
- The candidate will be expected to respond to customer inquiries and provide information.
- The candidate will be expected to set up billing for services.
- The candidate must make arrangements for refunds and credits.
- The candidate will be required to issue receipts and other forms.
- The candidate will be responsible for receiving and logging complaints.
- The candidate will be expected to accept payments.
- The candidate will be required to serve as an organization’s spokesperson.
- The candidate must respond to written and oral inquiries.
Job Requirements
- The candidate should be fluent in English language.
- There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
- Training will be provided to the selected candidate.
- The candidate must be able to supervise 1 to 2 people.
- The candidate must be punctual.
- The candidate should be client focused.
- The candidate should have effective interpersonal skills.
- The candidate must have excellent oral and written communication skills.
- The candidate should be organised and flexible in nature.
- The candidate should be reliable.
- The candidate should be a good team player.
Work setting
- The candidate will be required to work in the field of business.
Experience and specialization
Computer and technology knowledge
- The candidate must be familiar with the Internet, MS Outlook, and MS Word.
Additional information
Security and safety
- The candidate should be subjected to a thorough criminal background check.
Work conditions and physical capabilities
- The candidate should have an eye for details.
- The candidate must finished the work with in the given time line.
Own tools/equipment
- The candidate must have their own computer, Internet access, and cell phone.
Benefits
- The employer will pay for the candidate’s learning/training.
How to Apply
If you are interested in applying, apply through the given options.
By email