The Tesla Customer Experience Specialist is the main point of contact for the company and helps the customers at every step, now at the showroom and when they are picking up their vehicle. The main goal is to offer fun, educational, and unforgettable experiences that not only meet but also reflect Tesla’s goal of speeding up the world’s switch to sustainable energy.
Tesla offers a very dynamic, supportive, and collaborative work environment that brings about the employees’ growth, learning, and the innovative customer experience. Staff have the opportunity to be in direct contact with the latest EV technology and being with dedicated colleagues.
With its exceptional benefits, diverse culture, and a strong focus on the mission, Tesla is one of the most attractive companies in the sector. If you are keen on providing exceptional experiences and at the same time working with a global leader in innovation, do read the full job posting for further details.
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Employer Details
Company Name : Tesla
Location : West Vancouver, British Columbia, Canada
Salary : $27.22 – $44.55/hour
Job Type : Permanent Full Time
Start date : As soon as possible
Benefits : health, dental, and vision insurance, life and disability insurance, an RRSP with employer matching and stock purchase plans for employees, and an employee assistance program, paid sick leave, vacations, and holidays, the Tesla Babies program, Tesla product discounts, fitness benefits, and the employee perks program.
Job Description
- Should work full-time with the customers from the time they come to our showrooms until their cars are shipped and delivered completely to them (about 40 hours a week).
- Being a Customer Experience Specialist, the different ways that Tesla has made the customers feel will be done in such a manner that it would be hard to forget.
- You will be guiding customers through the entire sales process of a car by not only giving the information about Tesla products, but also inviting them for test drives and letting them know about the self-driving feature.
- You will work hand in hand with the Tesla team to provide our customers with an amazing experience while being in a busy and very customer-oriented retail store.
- Should be stationed at the showroom and will be bestowed with the latest electric vehicle technology.
- Should be enjoying many chances to be a part of directly bringing a sustainable future to all of the workers through their activities at Tesla.
- The company offers a variety of attractive salaries and comprehensive benefits to all employees which not only helps retain but also attracts new talent.
- The work structure mentioned above is aligned with the company’s vision of a sustainable future and adds high value to the employee experience.
Responsibilities
- Welcome and interact with walk-in guests while creating custom customer profiles for them.
- Engage and encourage guests for a more fulfilling experience through customized demo and product offerings.
- Conduct orientations to ensure new owners get the most out of their vehicle’s features.
- Collect guest information, book test drives and assist with the sales process.
- Provide all current and future Tesla owners with fantastic customer service.
- Any other duties or tasks assigned by management.
Requirements
- One or more years of demonstrated success in customer service or sales experience.
- Strong enthusiasm for Tesla’s mission and the company’s innovations as it relates to transportation.
- Strong organizational skills, communication skills and the ability to pay attention to detail.
- Ability to work evenings, weekends and holidays with flexible hours in a retail setting.
- Valid Canadian Class 5, G or G2 driver’s license and provincial sales representative licenses/certificates if required by provincial legislation (i.e. Ontario, Manitoba, Alberta or British Columbia
How to Apply?
If you are eligible for this job post and you can apply on the link below