As a Customer Experience Specialist at Tesla, you’ll help guide folks through each step of the entire vehicle buying journey- from those first showroom visits all the way to the final delivery. The job is centered on making customers feel easy and welcoming, answering questions and helping people understand more about Tesla vehicles. Overall, you’ll be part of creating that whole smoother experience, one interaction at a time.
This full time retail based role in Montreal includes customer interaction, test drive support, vehicle delivery presentations and sales pipeline support. Team members work closely with current and future Tesla owners in a fast moving environment focused on customer service and innovative products.
Tesla Careers offers a modern and people focused workplace with strong employee support, career growth and exciting technology driven work. Employees receive competitive benefits from day one and work with one of the most known electric vehicle companies in the world, so take a look at the official posting below.
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Employer Details
Company Name : Tesla
Location : Montreal, Quebec, Canada
Salary :
$24.75 – $24.75 / hour
$27.00 – $40.50 / hour
Job Type : Full Time
Start date : As soon as possible
Benefits : Company paid health coverage, dental and vision plans, life and disability coverage, RRSP contributions, employee stock purchase plans, paid holidays, sick leave support, employee assistance services, parental support programs, Tesla product discounts, fitness discounts, retail perks, long term career growth
Job Description
- Customer Experience Specialist supports customer visits, vehicle deliveries and showroom services at Tesla in Montreal.
- This is a full time retail based position focused on customer service and sales support.
- The role includes customer interaction, test drive coordination and vehicle feature presentations.
- The position supports Tesla’s mission connected to sustainable energy and electric vehicles.
- Team members work evenings, weekends and holidays as part of the retail work routine.
Responsibilities
- Welcome showroom visitors and begin customer conversations in a friendly manner.
- Build personalized customer profiles by reviewing customer interests and purchase timelines.
- Answer customer questions and explain Tesla products and vehicle features.
- Conduct test drives and Full Self Driving demonstrations based on customer interests.
- Deliver vehicle orientations and review key vehicle features with new owners.
- Capture visitor information and support sales pipeline activities.
- Arrange and confirm customer test drives.
- Identify high intent buyers and support customer follow ups.
- Provide customer service support to current and future Tesla owners.
- Complete additional business related tasks as assigned by the company.
Requirements
- Work background in customer service or sales with at least 1 year of related work history is required.
- Having solid awareness of electric vehicle industry trends and the local incentives is preferred.
- Can work with business issues and technical concepts in a clear and simple way.
- Strong team mindset and dependable work approach are required.
- You will need strong interaction skills and also that eye for small details.
- You should be comfortable using the Microsoft Office Suite and CRM tools, fluently enough.
- There is also the possibility to work evenings, weekends and on holidays if needed in a retail environment. You must keep a valid Canadian Class 5, G or G2 driver’s license at all times.
- Must support projects across Canadian provinces and communicate regularly in English with staff and clients outside Quebec.
How to Apply?
So you want to join Tesla? Just take a look at the official job listing below for the full details and then go ahead and send in your application straight through Tesla Careers.