Bilingual Taxpayer Service Agents AND Collections Contact Officers
CRA has released a notification in which they’re inviting candidates for the post of Bilingual Taxpayer Service Agents AND Collections Contact Officers. They are responsible for urgent and complex enquiries from taxpayers in demanding situations including short timelines and difficult interactions.
Employer Name: Canada revenue agency
Position: Bilingual Taxpayer Service Agents AND Collections Contact Officers
Salary: $61,774 to $69,526 per year
Employment Type: Permanent
Location: New Brunswick
Job description
- Candidates will gather information from taxpayers to establish the precise nature of their enquiry or request and research possible responses or solutions using a variety of internal and external information sources.
- They provide information, explanation and/or clarification regarding CRA benefits, programs, processes and requirements.
- Candidates will initiate contact and correspond with taxpayers, their representatives, and third parties to gather information and respond to inquiries or complaints related to collecting outstanding debts or resolving compliance issues.
Job requirement
- Candidates have the ability to respond to urgent and complex enquiries from taxpayers in demanding situations including short timelines and difficult interactions.
- They should make recommendations for relief considering hardship criteria, fairness provisions, or remission guidelines.
- They must initiate and follow through with legal actions in accordance with Agency policies and procedures to collect or encumber assets to safeguard the Agency’s interests.
Work setting
- Candidates are Working in an inbound/outbound contact centre environment.
Benefits
- Candidates will work various flexible shifts between the hours of 7:30 a.m. and 8:00 p.m. from Monday to Friday and between 9:00 a.m. and 5:00 p.m. on Saturdays.
How to apply
All the candidates who are eligible and interested for the post of Bilingual Taxpayer Service Agents AND Collections Contact Officers are genuinely requested to click the link given below and register themselves quickly. They are requested to add their accurate information in the registration process. The registration process has already started and it will end soon.
