The Visitor Services Team Lead II position requires a person to oversee all visitor service activities which take place at multiple park sites while directing staff to maintain efficient operations throughout each workday. The position requires the holder to manage both staff members and operational activities which occur throughout the organization.
Parks Canada allows employees to experience a dynamic work environment which focuses on people because they will interact with both natural elements and visiting guests. The company creates an environment which enables employees to work together through shared activities while they create an atmosphere of support and inclusion.
Parks Canada protects natural resources and cultural heritage sites while delivering educational public access to these protected areas. The organization allows employees to participate in work which creates direct positive effects on society.
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Employer Details
Company Name : Parks Canada
Location : Rouge National Urban Park, Markham, Scarborough,Toronto, Ontario, Canada
Salary : $69,062 to $74,408 per annum.
Job Type : Full Time
Start date : As soon as possible
Benefits : Work-life balance with full benefits (for eligible terms), training and skill development support, stunning outdoor work locations, long-term career growth paths, inclusive and diverse workplace, meaningful contribution to public service
Job Description
- A leadership role managing visitor services and front-line park operations
- Full-time term role from May to December 2026, fully on-site
- Includes supervising staff and handling visitor service delivery
- Work environment is outdoor, fast paced, and people focused
- Involves managing multiple park locations across the Rouge area
- May require irregular hours, weekends, and travel
Responsibilities
- Oversee and deliver visitor services operations across park locations
Train, schedule, and supervise staff
Monitor trails, entry gates, and day use areas - Handle customer service issues and resolve complaints
- Maintain visitor data collection, analysis, and reporting
- Manage revenue, sales, and point of sale systems
- Work with other teams on service delivery, safety, and maintenance
- Implement prevention and compliance strategies
- Track and support incident data reporting
- Support programming and interpretation activities
- Resolve operational challenges such as waste management and closures
- Provide recommendations for improving services
- Participate in recruitment and training of staff
- Evaluate staff performance and provide feedback
- Handle administrative tasks like timesheets, leave forms, and staffing records
Requirements
- The candidate must have a post secondary degree or an accepted combination of education and experience
- The candidate must have experience interacting with the public in a service or reception setting
- The candidate must have experience handling complaints and resolving issues with a customer focused approach
- The candidate must have leadership experience including training, assigning tasks, monitoring work, and providing feedback
- The candidate must have experience using automated cash systems and preparing reports or statistics
- The candidate must have experience managing financial resources, budgets, or project plans
- The candidate must be bilingual with CBC/CBC language level
- The candidate must be able to obtain and maintain Reliability Status security clearance
- The candidate must have a valid Class G driver’s licence
- The candidate must be willing to wear a uniform and follow dress policies
- The candidate must be willing to work irregular hours, overtime, weekends, and holidays
- The candidate must be willing to travel, including overnight if required
- The candidate must obtain and maintain First Aid and CPR certification
- The candidate must be comfortable working in different terrains and weather conditions
How to Apply?
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