City of Coquitlam is located at City Hall. The company is currently looking for applications for the role of User Support Assistant. We are seeking a self-disciplined individual with exceptional interpersonal skills. The chosen applicant will be required to join and begin their duties as soon as possible. The position is offered on an auxiliary and on-call basis.
Employer Name: City of Coquitlam
Position: User Support Assistant
No. of vacancies: 2
Salary: $35.84 – $42.16 per hour
Employment type: Auxiliary/On-Call
Location: City Hall
Also hiring: Cleaner
Job Description
- The candidate will be responsible for providing technical support to internal clients, including hardware installations, PC and laptop imaging, and fulfillment of hardware requests.
- The candidate will be responsible for escalating unresolved hardware and software issues to technical specialists and coordinating follow-up activities.
- The candidate will be required to provide support for ICT Support Desk operations as needed.
Job Requirements
- The candidate must demonstrate the ability to work independently and collaboratively while exercising sound judgment in resolving work-related issues.
- The candidate must demonstrate superior customer service skills when assisting internal users with requests.
- The candidate must have completed Grade 12, supplemented by coursework in Information Technology, Computer Science, or a related field.
- The candidate must have previous experience working in an IT Help Desk or technical support role.
- The candidate with previous experience in a municipal or government setting will be considered an asset.
- An equivalent combination of education and experience will be considered.
- The candidate should possess a valid BC Driver’s License to support travel requirements between facilities.
Additional information
Security and safety
- The candidate may be required to undergo a police information check as part of the hiring process.
Benefits
- The selected candidate will have the opportunity to join a rapidly growing and diverse team committed to serving and supporting the local community.
- The selected candidate will have access to a variety of learning and professional development opportunities.
- The selected candidate will be part of a workplace culture that values inclusivity, respect, and belonging for all employees.
How to Apply
If you are interested in applying, please submit your application through the provided channels or options.