This Customer Experience Associate role is a permanent part time position with TD Canada Trust in Amherstburg, Ontario.
The job is mostly about giving solid customer care, you know, taking care of banking transactions, sort of figuring out what customers really need, and recommending suitable financial products, or services that genuinely fit them.
Day to day, you will help people with their everyday banking needs, sort out questions or worries, talk up banking solutions, and keep everything running smoothly, so the branch feels inviting and lively. If you enjoy assisting others, working in a busy , fast moving environment, and you’re aiming to build a career in retail banking, then this opportunity is a really good match for you.
TD also provides competitive hourly pay, chances for career development, and thorough training. Plus there’s a supportive workplace, aimed at employee growth and making customers satisfied. If you feel like this role matches your interests, have a look at the full job posting below.
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Employer Details
Company Name: TD Canada Trust
Location: Amherstburg, Ontario, Canada
Salary: $22.00 – $27.21 per hour
Job Type: Part time
Start Date: As soon as possible
Benefits: Career development opportunities, comprehensive training, mentoring programs, health and wellness benefits, retirement savings programs, paid time off, banking discounts, employee recognition programs, and a supportive work environment.
Job Description
- So Customer Experience Associate is a permanent, part time role with TD Canada Trust.
- It’s kind of about giving really strong customer service while also getting through the regular banking tasks , day after day.
- You will help customers with things like deposits, withdrawals, bill payments and also other kinds of financial transactions.
- At the same time, you’re expected to figure out what a person actually needs, and then recommend the most fitting banking products and services.
- You also resolve customer questions, and you do it while still meeting banking policies plus all regulatory requirements.
- There’s ongoing training, real career growth chances, and you work with a supportive team environment where people collaborate, not just sit around.
Responsibilities
- Process customer transactions including deposits, withdrawals , and bill payments with accuracy.
- Learn what customers need and suggest suitable banking solutions.
- Handle customer inquiries and sort out concerns in a calm and professional way.
- Escalate complicated issues using the proper, established steps when it’s needed.
- Hit the business targets and customer service goals that are assigned to you.
- Create good relationships by offering personal financial guidance.
- Assist coworkers and help maintain an inclusive workplace, everyday.
- Keep records up to date and complete banking procedures efficiently.
- Notice chances to upgrade the overall customer experience , as well as day to day branch operations.
Requirements
- High school diploma and/ or at least 1 year of relevant work experience.
- An undergraduate degree or equivalent is considered a nice benefit , an asset basically.
- Strong organizational, administrative, and time management skills, you know the usual.
- Experience using Microsoft Word , Excel, Outlook and internet applications.
- Ability to work effectively inside a fast paced team environment.
How to Apply?
You should head to the official TD careers website, so you can get all the full details on this role and then submit your application there. Also, the reviews happen in a rolling order so please apply as soon as possible.