Tesla Advisor, Delivery helps customers through the final stages of their vehicle purchase journey. The role focuses on coordinating deliveries, supporting financing and trade in processes and making sure customers receive a smooth and positive experience after placing their order.
This position combines customer service, operational support and sales related activities. Store associates collaborate with various departments to enhance store productivity, coordinate delivery timelines and ensure all customers are kept up-to-date on their deliveries.
A positive and highly developmental workplace, Tesla remains a key player in the process toward a global clean energy transition. As team members, employees learn and grow in their talents, benefit from being surrounded by competent coworkers and provide awesome customer service.
Also hiring: Junior Mobile Developer
Employer Details
Company Name : Tesla
Location : Laval, Quebec, Canada
Salary :
Tesla Advisor, Delivery – $19.20 – $28.80/hour
Tesla Advisor, Delivery III – $22.50 – $33.76/hour
Sr. Tesla Advisor, Delivery – $27.00 – $40.50/hour
Job Type : Full time
Start date : As soon as possible
Benefits : Company paid health coverage, dental coverage and vision coverage, life and disability protection, RRSP contribution matching, employee stock purchase plan, employee assistance services, parental support resources, paid vacation and sick leave, paid holidays, Tesla Babies program, Tesla product discounts, fitness savings and employee reward programs.
Job Description
- Tesla Advisor, Delivery supports customers after vehicle orders are placed.
- This is a full time position that is based in Laval.
- The role combines customer service, delivery coordination and sales support.
- Team members work with multiple departments to improve store operations.
- The position supports vehicle deliveries, financing activities and trade in processes.
- The role may include evening, weekend and holiday shifts in a retail setting.
Responsibilities
- Prepare customer loan and registration documents for delivery appointments.
- Show knowledge of Tesla products and services.
- Improve planning efficiency to enhance customer experiences.
- Compile reports to support training and performance improvements.
- Work with team members to support smooth pre delivery and delivery experiences.
- Coordinate store fleet servicing, vehicle allocations and accident reporting.
- Perform delivery preparation, direct deliveries and sales related duties as needed.
Requirements
- At least 1 year of customer service work history is required.
- Can work with team members and build positive working relationships.
- Must be highly organized with excellent written and verbal interaction skills.
- Must be skilled in MS Suite and CRM tools. Salesforce is preferred.
- Can work evening hours, weekends and holidays in a retail environment.
- CLass 5, G or G2 driver’s license for Canada.
- Must be comfortable communicating in English with staff and clients outside Quebec.
- Must be available to support projects across Canadian provinces when required.
How to Apply?
To view this position in its entirety and apply for employment with Tesla, please see the link below.