The Vehicle Service Team’s Service Advisor position located in Kirkland Canada is a full-time position that provides an opportunity for individuals to serve customers while ensuring that their experience with Tesla as a customer is seamless and satisfying through the provision of service solutions.
Tesla has an innovative environment and encourages collaboration between individuals within the workplace to provide employees with the opportunity to develop through teamwork and the sharing of information. Tesla provides employees with an experience that is constantly evolving and is an active participant in shaping the way we will travel into the future.
Tesla is a worldwide leader in producing and providing electric Vehicles and battery technology for all types of transportations to encourage sustainable forms of transportation. Being part of a revolutionary company like Tesla offers an incredible opportunity to help Tesla change the way we drive through building innovative products and folllowoing our Mission of Making the World go Green. If providing excellent service is something you enjoy doing as well as being a part of a company driven by a strong Mission, check out the full job posting below.
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Employer Details
Company Name : Tesla
Location : Kirkland, Quebec
Salary : $26.93 hourly
Job Type : Full Time
Start date : As soon as possible
Benefits : Health, dental, vision, life, disability insurance funded by employer, RRSP (contributions from employer) Employee Stock Purchase Plan, Financial benefits, An Employee Assistance Program, Parental support programs, Sick leave and paid holidays, Flexible work hours, The Tesla Babies Program, Employee Discounts on Tesla products, Gym & Fitness Benefits.
Job Description
- In the position of Service Advisor, the Vehicle Service team provides a full-time role in Kirkland, Quebec.
- The position will enable the Service Advisor to produce an exceptional and smooth customer experience for Tesla vehicle owners.
- The position is full-time and typically consists of about 40 hours per week.
- The Service Advisor will be part of a company that promotes innovation and service delivery methods.
- This role requires continuous engagement with customers and internal teams regarding Service Options.
- The service advisor works in an energized mission-driven culture that supports collaboration and fosters a sense of community.
Responsibilities
- The customer service experience which starts and ends with your service delivery needs to be both friendly and professional.
- The technician will diagnose service problems and create a detailed explanation of needed repairs while providing possible solutions to customers.
- The team needs to listen to customer needs before they proceed to solve complicated problems through escalation.
- The technician team should work with me to create precise records which document all service activities.
- Handle all transactions while providing an easy-to-understand summary of the work which has been finished.
- The team needs to handle multiple appointments while maintaining a structured system for their operational records.
- The organization establishes customer trust by delivering understandable information together with compassionate assistance.
Requirements
- The person should have extensive vehicle maintenance and repair knowledge which enables them to identify standard vehicle problems and required maintenance work.
- Should have effective communication skills to deliver service estimates and updates and technical information in a manner that customers can understand.
- Uses their problem-solving skills to identify problems and collaborate with the service team to develop speedy solutions.
- Must be patient and empathetic to manage difficult customer situations and solve complicated vehicle problems.
- Demonstrate exceptional skills in time management and organization which enable them to produce precise service records while working to complete critical tasks.
- Experience in using Dealer Management Systems and Outlook and MS Office but they want to acquire knowledge about new automotive systems.
- The person maintains a valid driver’s license which allows them to assist with service operations whenever necessary.
How to Apply ?
To learn more about this opportunity and submit your application, please review the full job posting using the link provided and follow the application steps on Tesla’s careers platform.