Guest service representative

Moose Motel based in 226 ON-11, Smooth Rock Falls, ON P0L 2B0 is inviting applications from suitable candidates for the position of Guest service representative who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift schedules have yet to be determined. The position of Guest service representative has been approved by the LMIA (Labour Market Impact Assessment).

Employer Name: Moose Motel
Position: Guest service representative
No. of vacancies: 1
Salary: $15.50 hourly for 37.3 hours per week
Employment type: Permanent employment, Full time
Location: 226 ON-11, Smooth Rock Falls, ON P0L 2B0

Job Description

  • The candidate will be responsible for registering guests and assigning rooms.
  • The candidate will be expected to process group arrivals and departures.
  • The candidate must accept, cancel, and change room reservations.
  • The candidate must provide information on hotel facilities and services.
  • The candidate will be expected to provide general information about local points of interest.
  • The candidate will be expected to investigate and resolve complaints and claims.
  • The candidate will be required to exchange foreign currency.
  • The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
  • The candidate must balance cash and complete balance sheets, cash reports, and related forms.
  • The candidate will be expected to keep track of vacancies, reservations, and room assignments.
  • The candidate must adhere to emergency and safety procedures.
  • The candidate will be expected to perform clerical tasks (i.e. faxing, filing, photocopying).
  • The candidate will be expected to answer the phone and relay calls and messages.
  • The candidate must assist clients/guests with special needs.
  • The candidate must be able to handle wake-up calls.
  • The candidate must perform light housekeeping and cleaning duties.
  • The candidate must provide excellent customer service.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate should have minimum qualification of Secondary (high) school graduation certificate.
  • The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
  • The candidate should be client focused.
  • The candidate should be dependable.
  • The candidate should have effective interpersonal skills.
  • The candidate should be organised and flexible in nature.
  • The candidate should have good judgemental skills.
  • The candidate should be reliable.

Work setting

  • The candidate will be required to work in a hotel, motel, or resort.

Additional information

Security and safety

  • The candidate must be bondable.

Work conditions and physical capabilities

  • The candidate should have an eye for details.
  • The candidate must be willing to work in a standing position for extended periods of time.

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

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