Front desk agent

BEST WESTERN PLUS based in 830 ST DAVID ST N, Fergus, ON N1M 2L2 is inviting applications from suitable candidates for the position of Front desk agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Shift and Morning.

Employer Name: BEST WESTERN PLUS
Position: Front desk agent
No. of vacancies: 1
Salary: $17.00 hourly / 40 hours per week
Employment type: Permanent employment, Full time
Location: 830 ST DAVID ST N, Fergus, ON N1M 2L2

Job Description

  • The candidate will be responsible for registering guests and assigning rooms.
  • The candidate will be expected to process group arrivals and departures.
  • The candidate must accept, cancel, and change room reservations.
  • The candidate must provide information on hotel facilities and services.
  • The candidate will be expected to provide general information about local points of interest.
  • The candidate must investigate and resolve complaints and claims.
  • The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
  • The candidate must balance cash and complete balance sheets, cash reports, and related forms.
  • The candidate must maintain an inventory of vacancies, reservations and room assignments.
  • The candidate must adhere to emergency and safety procedures.
  • The candidate will be expected to perform clerical tasks (i.e. faxing, filing, photocopying).
  • The candidate must answer the phone and relay phone calls and messages.
  • The candidate must assist clients/guests with special needs.
  • The candidate must be able to handle wake-up calls.
  • The candidate must provide excellent customer service.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must have a certificate of Secondary (high) school graduation.
  • The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
  • The candidate should be dependable.
  • The candidate should have effective interpersonal skills.
  • The candidate should be organised and flexible in nature.
  • The candidate should have good judgemental skills.
  • The candidate should be reliable.
  • The candidate should be a good team player.

Work setting

  • Accommodation will be provided for the candidate.
  • The candidate must work in an urban area.
  • The candidate must work in a hotel, motel, or resort.

Additional information

Transportation/travel information

  • The candidate has access to public transportation.

How to Apply

If you are interested in applying, apply through the given options.

By email

srishi@bwfergus.com

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