Front desk agent

Holiday Inn Express Cold Lake based in 5315 48 Avenue, Cold Lake, AB T9M 0K9 is inviting applications from suitable candidates for the position of Front desk agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The position of Front desk agent has been approved by the LMIA (Labour Market Impact Assessment).

Employer Name: Holiday Inn Express Cold Lake
Position: Front desk agent
No. of vacancies: 4
Salary: $16.00 hourly / 40 hours per week
Employment type: Permanent employment, Full time
Location: 5315 48 Avenue, Cold Lake, AB T9M 0K9

Job Description

• The candidate will be responsible for registering guests and assigning rooms.
• The candidate must accept, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate will be expected to provide general information about local points of interest.
• The candidate will be expected to investigate and resolve complaints and claims.
• The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
• The candidate will be expected to keep track of vacancies, reservations, and room assignments.
• The candidate will be expected to answer the phone and relay calls and messages.
• The candidate must provide excellent customer service.

Job Requirements

• The candidate should be fluent in English language.
• There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
• Candidate having experience is an asset.
• The candidate should be client focused.
• The candidate should be dependable.
• The candidate should have effective interpersonal skills.
• The candidate should be organised and flexible in nature.
• The candidate should have good judgemental skills.
• The candidate should be reliable.
• The candidate should be a good team player.

Additional information

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate must be willing to work in a standing position for extended periods of time.

Benefits

• Under Health Benefits, the selected candidate will receive Dental plan and Health care plan.

How to Apply

If you are interested in applying, apply through the given options.

By email

[email protected]

By mail

5315 48 Avenue
Cold Lake, AB
T9M 0K9